Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

84

Resource Planning

83

ALM Integration

82

Artifact Management

82

Traceability

82

Managed Artifact Repository

81

Automation

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Ankit A.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Powerful but Complex

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira allows extensive workflow customization, making it suitable for various teams (Agile, DevOps, ITSM, etc.). Supports custom fields, issue types, and automation rules tailored to specific project needs. Built-in Scrum and Kanban boards. Advanced backlog management, sprint planning, and reporting for Agile teams. Roadmaps for high-level project tracking.

What is your favorite aspect of this product?

Jira’s best aspect is its customizability and flexibility. It adapts to different teams and workflows, whether you're managing Agile sprints, IT service requests, or DevOps pipelines. The ability to configure workflows, automate tasks, and integrate with a vast ecosystem of tools makes it incredibly powerful. For Agile teams, features like Scrum and Kanban boards, backlog management, and advanced reporting (e.g., burndown charts, velocity reports) stand out. For ITSM, Jira Service Management provides a structured way to handle incidents and service requests

What do you dislike most about this product?

Large projects with many issues and users can lead to slow load times, especially in Jira Cloud

What recommendations would you give to someone considering this product?

Avoid overcomplicating workflows initially; start with basic boards and issue types. Use default templates and customize gradually

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate

Prerna A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from similar products by offering a highly customizable platform tailored for agile project management. It integrates well with other tools and provides robust features for issue tracking, sprint planning, and reporting, making it ideal for software development teams. Its flexibility and scalability allow it to cater to both small and large teams.

What is your favorite aspect of this product?

My favorite aspect of this product is its ability to provide clear, concise, and accurate answers quickly. It simplifies complex tasks and offers helpful insights, making it a reliable tool for a variety of needs.

What do you dislike most about this product?

The product feels overly generic and lacks innovation in certain areas. There are some features that seem to be directly copied from competitors without adding unique value, which could be improved for a more distinct offering.

What recommendations would you give to someone considering this product?

For someone considering this product, I recommend evaluating its core features and benefits in relation to your specific needs. Ensure it aligns with your goals and offers good value for the price. Additionally, reading reviews and considering any available customer support options can help make an informed decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Rahul K.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

"Great for project-management teams."

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Agile focus differs jira from asana.

What is your favorite aspect of this product?

I like how powerful the reporting tools are for project health monitoring.

What do you dislike most about this product?

More features or users can raise prices.

What recommendations would you give to someone considering this product?

Development's main project management tool is jira.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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