
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
ALM Integration
Artifact Management
Traceability
Managed Artifact Repository
Automation
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews

Ankit A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: End User of Application
Submitted Jan 2025
Powerful but Complex
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira allows extensive workflow customization, making it suitable for various teams (Agile, DevOps, ITSM, etc.). Supports custom fields, issue types, and automation rules tailored to specific project needs. Built-in Scrum and Kanban boards. Advanced backlog management, sprint planning, and reporting for Agile teams. Roadmaps for high-level project tracking.
What is your favorite aspect of this product?
Jira’s best aspect is its customizability and flexibility. It adapts to different teams and workflows, whether you're managing Agile sprints, IT service requests, or DevOps pipelines. The ability to configure workflows, automate tasks, and integrate with a vast ecosystem of tools makes it incredibly powerful. For Agile teams, features like Scrum and Kanban boards, backlog management, and advanced reporting (e.g., burndown charts, velocity reports) stand out. For ITSM, Jira Service Management provides a structured way to handle incidents and service requests
What do you dislike most about this product?
Large projects with many issues and users can lead to slow load times, especially in Jira Cloud
What recommendations would you give to someone considering this product?
Avoid overcomplicating workflows initially; start with basic boards and issue types. Use default templates and customize gradually
Pros
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.

Prerna A.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Easy to use.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from similar products by offering a highly customizable platform tailored for agile project management. It integrates well with other tools and provides robust features for issue tracking, sprint planning, and reporting, making it ideal for software development teams. Its flexibility and scalability allow it to cater to both small and large teams.
What is your favorite aspect of this product?
My favorite aspect of this product is its ability to provide clear, concise, and accurate answers quickly. It simplifies complex tasks and offers helpful insights, making it a reliable tool for a variety of needs.
What do you dislike most about this product?
The product feels overly generic and lacks innovation in certain areas. There are some features that seem to be directly copied from competitors without adding unique value, which could be improved for a more distinct offering.
What recommendations would you give to someone considering this product?
For someone considering this product, I recommend evaluating its core features and benefits in relation to your specific needs. Ensure it aligns with your goals and offers good value for the price. Additionally, reading reviews and considering any available customer support options can help make an informed decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Rahul K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
"Great for project-management teams."
Likeliness to Recommend
What differentiates Jira from other similar products?
Agile focus differs jira from asana.
What is your favorite aspect of this product?
I like how powerful the reporting tools are for project health monitoring.
What do you dislike most about this product?
More features or users can raise prices.
What recommendations would you give to someone considering this product?
Development's main project management tool is jira.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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