What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

Task Assignment

89

List Tasks

89

Task Status

88

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Task Reporting

85

Notifications

85

Due Dates

84

Add Notes

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Customization

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Chris H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

"Best Project/Defect Management Tracking Tool"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Team management is made simple with Jira, which allows each developer remain on top of their responsibilities, keep tabs on what the others are up to, and interact with the rest of the team.

What is your favorite aspect of this product?

To create dashboards for a project and integrate analytics from both development and testing teams, it's simple to use. Ideal for gathering project KPIs and status information for the business team.

What do you dislike most about this product?

One of the few drawbacks of JIRA is that it is extremely adaptable. It's completely up to you how it's constructed. It might take a long time to figure out the ideal strategy to communicate with your staff. The use of templates would be useful. Dashboards are the same. A good example of how dashboards might be set up so that teams can see their progress and the value of their effort more quickly would be helpful from other firms' best practices.

What recommendations would you give to someone considering this product?

This is an excellent project management and issue tracking application, and I can attest to the fact that many businesses rely on it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manuel K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great platform to track projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. We're creating dashboards to help us manage our development process, and we can now see workloads, manage resources and celebrate our triumphs in ways we've never done before, integration with other systems, such as ServiceNow, enables us to convert user requests from other systems into JIRA user stories, which we can then act on and prioritize. Everything is routed back to the ticket system for resolution.

What is your favorite aspect of this product?

The best thing about JIRA is that it's easy to use and doesn't require any technical specifications. Suitable for generating tickets and documenting reports throughout the project life cycle. Dashboards make it easy to review, manage, and perform in a meaningful way. With just a few clicks, you can quickly assign work, view progress and move stories from the backlog to the active sprint. As a project manager, you can quickly and easily review your team's work, prioritize your work, create dashboards, and show stakeholders and project managers the progress of your project.

What do you dislike most about this product?

JIRA gives everything we need to issue and document the bug, or any feedback, however one feature I dislike is that the JIRA ticket email occasionally arrives too late. JIRA is extremely configurable, which might be a disadvantage. Because determining which method works best for your team can be time consuming. Templates and dashboards would be beneficial. It would be fantastic to see some best practice examples from other businesses of how dashboards may be set up so that teams can see their progress and the worth of their effort more rapidly.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. JIRA is critical to how we work. If you are in charge of software in an Agile or DevOps setting. JIRA will enhance your workflow in ways you never believed possible and completely revolutionize the way you operate. Iterate quickly and begin utilizing it. You'll quickly learn which features work best for you and how to arrange your boards.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Michal W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great project management and database software!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is very intuitive in how it functions. From the get-go the user is capable of understanding how to use the various features they are expected to use on the job. Of the various database and project management tools that I have used, this is one of the best.

What is your favorite aspect of this product?

The functionality is incredible. The user can easily search up a recent report or database entery by way of key words or reference number, making it a very useful bit of software for anyone who is in need of project management software.

What do you dislike most about this product?

Jira for all its functionality, could use a face-lift. Much of its interface is dated in appearance.

What recommendations would you give to someone considering this product?

If what you are looking for is appearance, then this might not be the product for you. But if what you are after is functionality and an intuitive interface which is very easy for all users to get integrated with, this is one product you do not want to miss out on!

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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