Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

865 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Pralabh S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Best tool for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Various features such as tracking the project progress and deadlines. Provides the ability to define the project roadmaps.

What is your favorite aspect of this product?

It helps the team to work together towards a common goal.

What do you dislike most about this product?

Built-in timelines are not available to track your project.

What recommendations would you give to someone considering this product?

This tool is very much useful for defining the project roadmaps and keeping track of the workflow.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Maria E.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Tracking projects has never been easier.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

the program is much easier to learn than other programs.

What is your favorite aspect of this product?

Most projects may benefit from Jira's user-friendly design and large variety of capabilities. Additionally, Jira provides a single repository for all current projects and their respective statuses. I've never had any issues with downtime or technical issues while using Jira. I like it because it does what it's intended to.

What do you dislike most about this product?

There is a learning curve to configuring Jira to match your unique needs. Other software programs are more complicated to set up than Jira. Like any other piece of technology, social media is only useful if other people are using it as well. All parties benefit from any feature that promotes and rewards the use of the tool.

What recommendations would you give to someone considering this product?

I definitely suggest checking out Jira if you're searching for a project management and communication tool for your organization. There are a large variety of setup choices available in Jira, making it easy to get up and running.

Pros

Unique Features
Efficient Service
Effective Service
Saves Time

Sam G.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Great reliable product, integrates well

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration options and additional modules create a flexible product.

What is your favorite aspect of this product?

The flexible API's and automation options

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take a look at the other modules, they may be extremely useful to your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Pralabh S.

Best tool for Project Management

Likeliness to Recommend

Pros

Maria E.

Tracking projects has never been easier.

Likeliness to Recommend

Pros

Sam G.

Great reliable product, integrates well

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

monday.com

Wrike

Microsoft Project

Smartsheet

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support