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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

862 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Antonio Jose P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

The best ticket tracking and status management too

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira enables high-speed collaboration between development and operations teams.It is the best in class work management solution for organizations organized around projects, unlike Ravetree.

What is your favorite aspect of this product?

First and foremost, I enjoy that JIRA Service Management has a unique Ticket/Case number. It's incredible how simple it is to tag peers. You can also conduct a search using the customer's ticket number or name. I also like how you can "add a participant."

What do you dislike most about this product?

When I run a search for a ticket number or customer name that I am certain exists, JIRA does not provide any results. But I'm not sure if it's a bug

What recommendations would you give to someone considering this product?

The best ticketing tool with all features and ease of use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Mayank S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Time Saver

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's easy to use and user-friendly. You can maintain all of your tasks through Jira and monitor easily. It saves time during the status calls to show what you have done. From agile boards, backlogs, roadmaps, reports, to integrations and add-ons you can plan track, and manage all your agile software development projects from a single tool.

What is your favorite aspect of this product?

This software is used for bug tracking, issue tracking, and project management. Easy to understand. Anyone can use it easily.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anshul S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Flexible planning,Accurate estimations,per pricing

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Per pricing( you only pay for what you need), very effective and accurate estimation when it comes to planning.

What is your favorite aspect of this product?

Per pricing( you only pay for what you need), very effective and accurate estimation when it comes to planning.

What do you dislike most about this product?

Per pricing( you only pay for what you need), Cost effective

What recommendations would you give to someone considering this product?

Please go ahead. It's the most effective tracking tool i have used in my professional career.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Antonio Jose P.

The best ticket tracking and status management too

Likeliness to Recommend

Pros

Mayank S.

Time Saver

Likeliness to Recommend

Pros

Anshul S.

Flexible planning,Accurate estimations,per pricing

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support