Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

824 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Chaitanya N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Yes, Jira provides good service but in more price

Likeliness to Recommend

2 /10

What differentiates Jira from other similar products?

Jira has evolved as a good software in rescent time.Jira users have good interface and it is easy to track the task from jira compare to other softwares

What is your favorite aspect of this product?

I like jira interface also it is very effective in tracking the tasks , work management software release etc

What do you dislike most about this product?

The bug tracking system

What recommendations would you give to someone considering this product?

I will say it is a good product overall, but using for bug tracking may not be that good

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Paras R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

My comprehensive review

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differs from other products of a similar nature due to its flexibility and customization options. Its flexibility in accommodating different project workflows and methodologies is invaluable. Furthermore, Jira makes testing easier by integrating with other tools, such as version control systems and testing frameworks. We find it to be an indispensable tool due to its comprehensive reporting and analytics features, which offer insightful information about project progress and quality metrics.

What is your favorite aspect of this product?

Jira's adaptability and flexibility are its best features in my opinion. I can tailor issue types, workflows, and fields to our unique testing procedures. With this modification, Jira is guaranteed to work seamlessly with our project management procedures, providing an effective means of managing test cases, tracking defects, and coordinating with the development team.

What do you dislike most about this product?

One of the problems i have with Jira as a software tester is how difficult it is for new users to get started . Although it has a lot of features, people who are not familiar with the tool's interface may find it difficult to use and customize. Furthermore, it can occasionally be challenging to find the features or information needed for daily tasks quickly due to Jira's complexity.

What recommendations would you give to someone considering this product?

Anybody looking for a bug tracking and project management tool should check out Jira, in my opinion. Software development teams can benefit greatly from its flexibility, scalability, and integration capabilities. But, if you're unfamiliar with the tool, be ready for a learning curve. To optimize Jira's advantages and improve workflows, think about spending money on training or making use of online resources.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Shaikh M.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Feasible for usage

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Simple in use

What is your favorite aspect of this product?

Tracking projects

What do you dislike most about this product?

Nothing to worry about

What recommendations would you give to someone considering this product?

Go and grab application

Pros

Helps Innovate
Efficient Service
Respectful
Friendly Negotiation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Chaitanya N.

Yes, Jira provides good service but in more price

Likeliness to Recommend

Pros

Paras R.

My comprehensive review

Likeliness to Recommend

Pros

Shaikh M.

Feasible for usage

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support