Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

824 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Mayank R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful Task Management with Room for Finance

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has intuitive customizable dashboards and report which provide a overview of everything in one place. Automation in Jira also so great that it streamlines most of the repetitive processes.

What is your favorite aspect of this product?

My favorite aspect of using Jira is that it has robust capabilities for integration like with Trello which makes it very powerful. Moreover, the automation process of Jira is very impactful.

What do you dislike most about this product?

Setup and configuration pf Jira is complex which makes it difficult for beginners. Also, the user interface of Jira is not user friendly which could be a steep curve for many.

What recommendations would you give to someone considering this product?

I would highly recommend for the people who would want to automate and manage tasks well in terms of both project management and finance.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Ranjeet K.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Jira: Great for Workflow Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike many HR-specific tools that offer predefined workflows and limited flexibility, Jira allows HR teams to create detailed, customized workflows that can be customized preferred covering a wide range of processes from recruitment to performance management

What is your favorite aspect of this product?

My favourite aspect of using JIRA for its robust operating system and ability to change business processes. Its ability to create detailed business plans and track projects across multiple categories is invaluable for complex projects. Integration with other tools like Confluence improves collaboration and documentation.

What do you dislike most about this product?

The main drawbacks are the complexity and learning curve, especially for non-technical users. Developing and customizing business plans for HR purposes can be time-consuming and confusing.

What recommendations would you give to someone considering this product?

Its a powerful tool thought it could be little complex for beginners so I recommend this tool to people who has experience with technology.

Pros

Performance Enhancing
Enables Productivity
Caring
Respectful

Dev Vrat S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Experience

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has best and most features amongst its competition

What is your favorite aspect of this product?

I love that I can do all the work in just one software

What do you dislike most about this product?

There are some bugs and glitches that need to be fixed

What recommendations would you give to someone considering this product?

Definately buy the product, best in the category

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Mayank R.

Powerful Task Management with Room for Finance

Likeliness to Recommend

Pros

Ranjeet K.

Jira: Great for Workflow Management

Likeliness to Recommend

Pros

Dev Vrat S.

Great Experience

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support