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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

865 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Vishnu M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Highly recommended tool for Project Management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is a versatile project management and issue tracking tool developed by Atlassian. Which offers custom workflows and agile project management support, powerful issue tracking, extensive integration capabilities.

What is your favorite aspect of this product?

Favourite aspect is issue tracking and the integration with the other Atlassian suite of application.

What do you dislike most about this product?

The disliked part is regarding user management. There should be a feature to export the list of users, which is not available in the Server and Datacentre version but available in Cloud version.

What recommendations would you give to someone considering this product?

Choose the Cloud version which provides more features and Atlassian will take care of all the upgraded and other security related issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Ultimate Project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Workflows are better in Jira considering other similar products we can make complex workflows as we need. Jira also uses JQL which is different.

What is your favorite aspect of this product?

Jira provides various simple and affective tools which I likes the most. Sidebar of Jira give easy access to planning, releasing, tracking and reporting. Again tempo timesheet is one of kind feature I liked in Jira.

What do you dislike most about this product?

Jira have complex user interface which makes configuration some what difficult to cope up.

What recommendations would you give to someone considering this product?

If anyone wants advanced customization features to manage project Jira will be good choice for them

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anubandh A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Longer learning curve, but worth it

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's highly customizable and the integration with other software is very good.

What is your favorite aspect of this product?

It's customizability and integration with other software. I also appreciate the Devops support. JIRA can be used for a large group of people, across teams with ease.

What do you dislike most about this product?

It takes a little time to understand JIRA. Plus, it's other bundled offering i.e. Confluence is not at all a good platform to store documents.

What recommendations would you give to someone considering this product?

Only implement it if the use is for a long term purpose at enterprise level, because the license cost and cost of training will be high. But the product is very dependable.

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Cons

Charges for Enhancements
Inhibits Innovation
Slower Product Innovation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Vishnu M.

Highly recommended tool for Project Management.

Likeliness to Recommend

Pros

Rohit G.

Ultimate Project management tool.

Likeliness to Recommend

Pros

Anubandh A.

Longer learning curve, but worth it

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support