
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Workflow Management
Feature Management
Release Planning
User Needs Management
Social Collaboration
ALM Integration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Jira Reviews

Camila B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Best and easy to use product management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira allows for flexible working. Jira features workflows that are compatible with our current procedures and that we can quickly modify as our team grows. The technology works for our team, thus we are utilizing it. Jira is also being used by our crew to record and arrange issues, to prioritize issues and take necessary measures, and to keep track of company-wide developments.
What is your favorite aspect of this product?
I really adore its free edition, and I also advise our new employees to utilize it before upgrading to the commercial version. I believe that free version allows us the security to give it a try before spending any money, which results in a lasting customer connection with the provider.
What do you dislike most about this product?
Although certain sprint-related settings in the contextual menus might be challenging to locate, once you know where they will be, using them becomes lot simpler. Jira has various drawbacks, such as the inability to eliminate problems absent admin privileges and the difficulty in locating duplicated reports of flaws.
What recommendations would you give to someone considering this product?
Jira Software is used by the Development team's several groups, each of which is in charge of a distinct part of the system, to prioritize work. Understanding and tracking the workload distribution between the front and back teams requires cross-functional insight. It manages the development cycle pretty well, enhances productivity, and provides excellent development assistance.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
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Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Very easy to use and thorough ticket management
Likeliness to Recommend
What differentiates Jira from other similar products?
It's very easy to use, clear ticket management system via the Kanban board as well, compared to other systems.As
What is your favorite aspect of this product?
As an admin, I can configure other user's permissions as well as certain fields etc very easily. It did not take me long at all to get used to the system.
What do you dislike most about this product?
I think the reporting leaves a lot to be desired and could certainly be worked on. I find it quite clunky to use and export.
What recommendations would you give to someone considering this product?
As a basic ticket and issue management software, there are not many better.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Charles J. W.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2022
Efficient and easy to use software.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is used for simple project management and problem tracking. The advantages include the convenience of monitoring work across project developers and the ability to have a backlog of future work to assess. We can also document changes and produce batches for upgrades, change requests, upgrades, or issues. New bugs or modifications may be tracked, assigned, resolved and closed with ease.
What is your favorite aspect of this product?
Jira accomplishes the basic things better it provides a beautiful picture of the sprint's assigned stories/tasks and I can also see what other team members are working on, ensuring that I am aware of all the project's current work Jira is the greatest bug tracking solution for agile software development teams, since it helps them plan, monitor, and deploy products. Tasks are simple to navigate, assign, and remind you of on a regular basis you may also create email lists for all of the bugs that are assigned to you on a daily basis.
What do you dislike most about this product?
Jira website might be sluggish at times. The sophisticated stuff is insanely complicated for example, project settings for state transitions. Jira can occasionally reject a task when you move it to a new state in the storyboard for no obvious reason, forcing you to redo it. One aspect of the user interface that I dislike is that if you click on a specific problem description, you will be sent to edit mode, where you may lose data if you aren't cautious. It may also take some getting accustomed to for someone new to Jira because the navigation might be challenging.
What recommendations would you give to someone considering this product?
Don't make Jira any more difficult than it has to be, for 99 percent of projects, a simple project flow is sufficient, state transitions that are overly complicated might cause issues. There are several issue tracking programs available but Jira is the most collaborative, with a wonderful user interface and numerous built-in plugins.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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