Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 84

Product Management

86

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

84

User Needs Management

83

Social Collaboration

83

ALM Integration

83

Visual Roadmap

81

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Camila B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best and easy to use product management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira allows for flexible working. Jira features workflows that are compatible with our current procedures and that we can quickly modify as our team grows. The technology works for our team, thus we are utilizing it. Jira is also being used by our crew to record and arrange issues, to prioritize issues and take necessary measures, and to keep track of company-wide developments.

What is your favorite aspect of this product?

I really adore its free edition, and I also advise our new employees to utilize it before upgrading to the commercial version. I believe that free version allows us the security to give it a try before spending any money, which results in a lasting customer connection with the provider.

What do you dislike most about this product?

Although certain sprint-related settings in the contextual menus might be challenging to locate, once you know where they will be, using them becomes lot simpler. Jira has various drawbacks, such as the inability to eliminate problems absent admin privileges and the difficulty in locating duplicated reports of flaws.

What recommendations would you give to someone considering this product?

Jira Software is used by the Development team's several groups, each of which is in charge of a distinct part of the system, to prioritize work. Understanding and tracking the workload distribution between the front and back teams requires cross-functional insight. It manages the development cycle pretty well, enhances productivity, and provides excellent development assistance.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Very easy to use and thorough ticket management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's very easy to use, clear ticket management system via the Kanban board as well, compared to other systems.As

What is your favorite aspect of this product?

As an admin, I can configure other user's permissions as well as certain fields etc very easily. It did not take me long at all to get used to the system.

What do you dislike most about this product?

I think the reporting leaves a lot to be desired and could certainly be worked on. I find it quite clunky to use and export.

What recommendations would you give to someone considering this product?

As a basic ticket and issue management software, there are not many better.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles J. W.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Efficient and easy to use software.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is used for simple project management and problem tracking. The advantages include the convenience of monitoring work across project developers and the ability to have a backlog of future work to assess. We can also document changes and produce batches for upgrades, change requests, upgrades, or issues. New bugs or modifications may be tracked, assigned, resolved and closed with ease.

What is your favorite aspect of this product?

Jira accomplishes the basic things better it provides a beautiful picture of the sprint's assigned stories/tasks and I can also see what other team members are working on, ensuring that I am aware of all the project's current work Jira is the greatest bug tracking solution for agile software development teams, since it helps them plan, monitor, and deploy products. Tasks are simple to navigate, assign, and remind you of on a regular basis you may also create email lists for all of the bugs that are assigned to you on a daily basis.

What do you dislike most about this product?

Jira website might be sluggish at times. The sophisticated stuff is insanely complicated for example, project settings for state transitions. Jira can occasionally reject a task when you move it to a new state in the storyboard for no obvious reason, forcing you to redo it. One aspect of the user interface that I dislike is that if you click on a specific problem description, you will be sent to edit mode, where you may lose data if you aren't cautious. It may also take some getting accustomed to for someone new to Jira because the navigation might be challenging.

What recommendations would you give to someone considering this product?

Don't make Jira any more difficult than it has to be, for 99 percent of projects, a simple project flow is sufficient, state transitions that are overly complicated might cause issues. There are several issue tracking programs available but Jira is the most collaborative, with a wonderful user interface and numerous built-in plugins.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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