Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Workflow Management

85

Feature Management

84

Release Planning

84

User Needs Management

83

ALM Integration

83

Social Collaboration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Breadth of Features

84

Ease of IT Administration

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Kavyansh G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

"Excellent Tool for Product and Task Management"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

There are various features which differentiates Jira from other similar products, Such as; Customizable Workflows Agile Project Management Powerful Issue Tracking Advanced Reporting and Dashboards Customizable Permissions and Security Easy Implementation

What is your favorite aspect of this product?

My favorite aspect of this product is its project and task management capabilities. We've been using Jira for a long time, and it has been highly beneficial from a business perspective. It allows us to easily track the status of projects and tasks for employees working on the same project, making our work more effective and efficient.

What do you dislike most about this product?

The cost of this product is quite high and could be reduced to make it accessible for small businesses. Additionally, the user interface could be improved.

What recommendations would you give to someone considering this product?

Jira remains a robust and versatile tool, particularly suited for larger teams and complex projects that require detailed tracking, flexibility, and integration with development tools. For smaller teams or simpler projects, it might be worth exploring other project management tools that offer a more straightforward, cost-effective solution with a gentler learning curve. Organizations should carefully evaluate their specific needs, team size, and project complexity to determine if Jira is the best fit.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Preksha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Such a cool product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is ever evolving with time, has got some great features.

What is your favorite aspect of this product?

Product management is so seamless, the tickets gets directly connected to our git which makes it so easy.

What do you dislike most about this product?

As the product has lot of features, sometimes there is slowness on its web application.

What recommendations would you give to someone considering this product?

Definitely buy it for the great user experience, its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Burhan Uddin N.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

"Powerful Project Management Tool with Steep Learn

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other similar products through several key features: Highly Customizable Workflows: Jira allows extensive customization of workflows, issue types, and fields, making it adaptable to various project management methodologies like Agile, Scrum, Kanban, and more.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows. It allows teams to tailor their workflows to match their specific project management methodologies and processes, whether they follow Agile, Scrum, Kanban, or a custom approach. This flexibility enables teams to work more efficiently and adapt Jira to fit their unique needs.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve for new users. Getting started with Jira and understanding its full range of features can be challenging, especially for teams unfamiliar with Agile methodologies or complex project management tools.

What recommendations would you give to someone considering this product?

If you're considering Jira, here are some recommendations: Invest in Training: Provide thorough training for your team, especially if they are new to Jira or Agile methodologies. Investing in training can help accelerate the learning curve and ensure everyone understands how to use the tool effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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