Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Workflow Management

85

Feature Management

84

Release Planning

84

User Needs Management

83

ALM Integration

83

Social Collaboration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Breadth of Features

84

Ease of IT Administration

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Yash W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Best issue tracking tool out there

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is different from others with its issue tracking and project management features, customizable workflows, and integrations with other tools.

What is your favorite aspect of this product?

Issue tracking part which has a lot of customizations and it is feature rich with everything you want in one place

What do you dislike most about this product?

Sometimes it is buggy and crashes if and updating sometimes takes time

What recommendations would you give to someone considering this product?

Have been using it since 5+ years never had to go out for another tool

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Harika K.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust issue and project management capabilities, particularly for software development and Agile teams.

What is your favorite aspect of this product?

It has powerful issue tracking, project management, and Agile planning capabilities.

What do you dislike most about this product?

Some may find the interface and setup complex, particularly when initially configuring it for their specific needs

What recommendations would you give to someone considering this product?

I recommend assessing your specific project management needs, especially if you're in software development or an Agile environment.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Michael J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Unlocking team collaboration with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools through its unparalleled flexibility and customizability. It offers an extensive array of features that cater to a wide range of project types, from software development to marketing campaigns. The ability to create custom workflows, issue types, and fields makes it highly adaptable to your specific needs. Its robust integration capabilities with third-party tools further distinguish it, allowing you to centralize project management in one place.

What is your favorite aspect of this product?

My favorite aspect of Jira is its powerful issue tracking and reporting capabilities. With Jira, I can create and manage tasks, issues, and user stories with ease. The detailed reports and dashboards provide valuable insights into project progress and performance. It helps me identify bottlenecks, prioritize work, and make data-driven decisions to improve project efficiency.

What do you dislike most about this product?

One aspect I find challenging about Jira is its initial learning curve, especially for beginners. The interface can appear overwhelming, and it takes some time to grasp the various features and customization options. Additionally, it can become quite expensive as your team grows or requires advanced features, which might deter smaller businesses.

What recommendations would you give to someone considering this product?

For someone considering Jira, I would recommend investing time in learning the tool thoroughly. It may seem complex at first, but it's worth the effort. Start with the basics and gradually explore advanced features as you become more comfortable. Consider your team size and budget, and evaluate the cost-effectiveness of Jira based on your specific requirements. It's also a good idea to explore available plugins and integrations to tailor Jira to your unique project management needs.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Most Popular Jira Comparisons