Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 84

Product Management

86

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

84

User Needs Management

83

Social Collaboration

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Victory D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

"Powerful and Flexible Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Differentiator: Jira is built with Agile in mind, offering out-of-the-box support for Scrum, Kanban, and other Agile frameworks. This makes it highly customizable for Agile teams, allowing users to manage sprints, backlogs, and user stories seamlessly. It’s particularly suited for teams practicing continuous iteration and delivering incremental value.

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizability and the depth of its Agile support. The ability to fully tailor workflows, issue types, and permissions to fit your team’s specific needs is a game-changer. Whether you're using Scrum, Kanban, or a custom methodology, Jira allows you to mold the platform to match your exact process, which is incredibly powerful for software development teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and complex user interface. While the platform offers a ton of powerful features, new users or teams unfamiliar with project management software can find it overwhelming. Navigating through its many options, settings, and configurations can be confusing, and getting started often requires a good deal of training and onboarding.

What recommendations would you give to someone considering this product?

Recommendation: Jira has a steep learning curve, so make sure your team undergoes proper training. Take advantage of Atlassian’s resources, like tutorials, documentation, and community forums, to get everyone up to speed. If possible, have a designated Jira admin or project manager who can help with troubleshooting and best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Valentina P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Satisfying with drag and drop feature.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Drag and drop feature is very satisfying and intuitive.

What is your favorite aspect of this product?

It's admirable with automatic assignment of tasks, updating of status and sending notifications.

What do you dislike most about this product?

Great tool for issue tracking and so far we are good.

What recommendations would you give to someone considering this product?

Drag and drop is very intuitive and more satisfying.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful but Needs Smarter Automation & UI Enhance

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike many competitors, Jira allows teams to tailor workflows to fit their exact processes, making it ideal for diverse teams and industries. and Jira excels in agile methodologies with built-in Scrum and Kanban boards, sprint planning, backlog management, and velocity tracking. and It seamlessly integrates with tools like Confluence, Bitbucket, GitHub, Slack, and hundreds of third-party apps, making it highly extensible. Jira is designed to handle everything from small teams to enterprise-scale organizations, offering advanced permission settings and performance optimizations.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows and automation. The ability to tailor issue tracking, set up custom fields, automate repetitive tasks, and integrate with various development tools makes it incredibly powerful for teams of all sizes. This flexibility allows organizations to adapt Jira to their unique processes rather than adjusting their workflows to fit the software. Plus, its strong agile support with Scrum and Kanban boards makes project management seamless for development teams.

What do you dislike most about this product?

What I dislike most about Jira is its complexity and steep learning curve. While its customization options are powerful, they can be overwhelming for new users, requiring significant setup and configuration. The UI can feel cluttered, and simple tasks sometimes take more clicks than necessary. Additionally, performance can slow down with large projects, and many essential features (like advanced reporting and time tracking) require third-party plugins, adding to the cost and complexity. A more intuitive interface and built-in features would greatly enhance the user experience.

What recommendations would you give to someone considering this product?

Jira is highly customizable but can be overwhelming. Assess whether you need its advanced features or if a simpler tool (like Trello or Asana) would suffice. Instead of diving into complex workflows, begin with default templates for Scrum or Kanban and gradually customize as you get comfortable. Use Jira’s built-in automation rules to streamline repetitive tasks, reduce manual effort, and improve team efficiency.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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