
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Workflow Management
Feature Management
Release Planning
User Needs Management
Social Collaboration
ALM Integration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Jira Reviews

Victory D.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
"Powerful and Flexible Project Management
Likeliness to Recommend
What differentiates Jira from other similar products?
Differentiator: Jira is built with Agile in mind, offering out-of-the-box support for Scrum, Kanban, and other Agile frameworks. This makes it highly customizable for Agile teams, allowing users to manage sprints, backlogs, and user stories seamlessly. It’s particularly suited for teams practicing continuous iteration and delivering incremental value.
What is your favorite aspect of this product?
My favorite aspect of Jira is its customizability and the depth of its Agile support. The ability to fully tailor workflows, issue types, and permissions to fit your team’s specific needs is a game-changer. Whether you're using Scrum, Kanban, or a custom methodology, Jira allows you to mold the platform to match your exact process, which is incredibly powerful for software development teams.
What do you dislike most about this product?
What I dislike most about Jira is its steep learning curve and complex user interface. While the platform offers a ton of powerful features, new users or teams unfamiliar with project management software can find it overwhelming. Navigating through its many options, settings, and configurations can be confusing, and getting started often requires a good deal of training and onboarding.
What recommendations would you give to someone considering this product?
Recommendation: Jira has a steep learning curve, so make sure your team undergoes proper training. Take advantage of Atlassian’s resources, like tutorials, documentation, and community forums, to get everyone up to speed. If possible, have a designated Jira admin or project manager who can help with troubleshooting and best practices.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Valentina P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Satisfying with drag and drop feature.
Likeliness to Recommend
What differentiates Jira from other similar products?
Drag and drop feature is very satisfying and intuitive.
What is your favorite aspect of this product?
It's admirable with automatic assignment of tasks, updating of status and sending notifications.
What do you dislike most about this product?
Great tool for issue tracking and so far we are good.
What recommendations would you give to someone considering this product?
Drag and drop is very intuitive and more satisfying.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Yash K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Feb 2025
Powerful but Needs Smarter Automation & UI Enhance
Likeliness to Recommend
What differentiates Jira from other similar products?
Unlike many competitors, Jira allows teams to tailor workflows to fit their exact processes, making it ideal for diverse teams and industries. and Jira excels in agile methodologies with built-in Scrum and Kanban boards, sprint planning, backlog management, and velocity tracking. and It seamlessly integrates with tools like Confluence, Bitbucket, GitHub, Slack, and hundreds of third-party apps, making it highly extensible. Jira is designed to handle everything from small teams to enterprise-scale organizations, offering advanced permission settings and performance optimizations.
What is your favorite aspect of this product?
My favorite aspect of Jira is its highly customizable workflows and automation. The ability to tailor issue tracking, set up custom fields, automate repetitive tasks, and integrate with various development tools makes it incredibly powerful for teams of all sizes. This flexibility allows organizations to adapt Jira to their unique processes rather than adjusting their workflows to fit the software. Plus, its strong agile support with Scrum and Kanban boards makes project management seamless for development teams.
What do you dislike most about this product?
What I dislike most about Jira is its complexity and steep learning curve. While its customization options are powerful, they can be overwhelming for new users, requiring significant setup and configuration. The UI can feel cluttered, and simple tasks sometimes take more clicks than necessary. Additionally, performance can slow down with large projects, and many essential features (like advanced reporting and time tracking) require third-party plugins, adding to the cost and complexity. A more intuitive interface and built-in features would greatly enhance the user experience.
What recommendations would you give to someone considering this product?
Jira is highly customizable but can be overwhelming. Assess whether you need its advanced features or if a simpler tool (like Trello or Asana) would suffice. Instead of diving into complex workflows, begin with default templates for Scrum or Kanban and gradually customize as you get comfortable. Use Jira’s built-in automation rules to streamline repetitive tasks, reduce manual effort, and improve team efficiency.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
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