Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 84

Product Management

86

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

84

User Needs Management

83

Social Collaboration

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Implementation

84

Quality of Features

84

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Heeranand J.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Great Collab software, need learning curve

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart from other products in the following ways: Jira offers customers the flexibility and customization they need to adapt issue kinds, processes, and data to various project types and workflows. Huge Ecosystem of Integration: Jira interfaces with a variety of platforms and applications, allowing for seamless collaboration and boosted productivity.

What is your favorite aspect of this product?

Advanced Reporting and Metrics: Jira offers comprehensive reporting and analytics features, helping teams monitor project progress, team performance, and make data-driven decisions.

What do you dislike most about this product?

Learning curve.

What recommendations would you give to someone considering this product?

Offer training on Jira before using the platform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Security Frustrates

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Makes project management faster and more efficient

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The team we have has benefited from Jira's assistance in finding solutions to difficulties that are often encountered in project management, such as lack of job control, weak job management, complicated budget management, and poor teamwork. By using Jira, we have increased efficiency, productivity and quality of work, which can lead to more successful and efficient projects.

What is your favorite aspect of this product?

Jira Software gives clusters the capacity to develop customized jobs that match unique procedures and workflows. It blends with several different tools, including, for example, Confluence, Bitbucket, and Slack, that enable unbeatable collaboration and conversation. We are using it in a wide variety of work, from software creation to marketing and technology campaigns. Within our institution, we give people the rights to customize their methods and procedures to cater to the particularities they have.

What do you dislike most about this product?

Although Jira is a powerful tool, it is also likely to be confusing and complicated for novices. The learning curve can be started, however, it can take some time and effort to become familiar with the software and its extensive range of features. It can be expensive, especially for larger companies that need access to advanced tools and world-class support.

What recommendations would you give to someone considering this product?

The cloud-based nature of Jira means that users must have a strong Internet connection to use it. If there are difficulties with connectivity or service outages, users may have trouble logging into the platform and performing their jobs. It provides accurate and analytical information that has helped our company find potential pitfalls and risks early in project development.

Pros

  • Effective Service
  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies

Gokul J.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

One click solution for product or project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is helping me and my team manage Agile-based deliverables seamlessly, and we can track all the deliverables from requirement management to epics to stories to test cases in one place, which we were doing in an Excel sheet. So, using JIRA saves us a lot of time, and all of this has become accurate and easy to manage. If we are delaying some activities. This rejects to program board.

What is your favorite aspect of this product?

It’s very easy to use. As we are a agile implemented organisation,Good for managing agile projects All QA-related work all can be done in one place. It's a Web-based tool that is used to seamlessly manage right from requirements, to stories, to EPICs, to defects, and all of this can be linked to each other, creating traceability between these, which makes JIRA an excellent tool to deliver agile-based projects very efficiently and faster to market.

What do you dislike most about this product?

There is no such dislike for this product But, Sometimes it gives error while attaching file in the bug create model. File attachment functionality should be improved.

What recommendations would you give to someone considering this product?

If you are looking for any software which can help you in avery task running on agile program board . You must go for it.

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Friendly Negotiation

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