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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Thania D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The Ideal Project Management Companion

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of the aspects that makes Jira stand out from other project management software is its powerful customization tools, the completeness of its integration with other Atlassian products such as Confluence and Bitbucket, and its real-time reporting functionality. This flexibility allows our teams to adapt and modify workflows according to specific project needs, ensuring that every aspect of the process is optimized and aligned with our strategic goals. Seamless integrations with tools like Slack and Git also facilitate communication and task management, making teamwork much more efficient.

What is your favorite aspect of this product?

My overall experience with Jira has been very positive. The interface, although somewhat complicated at first, has become intuitive over time.The versatility of the software has allowed our team to not only manage tasks, but also to continuously improve our work processes.The integration with collaboration tools has been a very favorable point, bringing clarity and follow-up to our daily work.

What do you dislike most about this product?

The speed of updates can affect the stability of the platform, which occasionally causes minor inconveniences.

What recommendations would you give to someone considering this product?

Jira is excellent for environments where multiple departments collaborate on the same project, facilitating real-time communication and progress tracking. However, I would not recommend Jira for very small or simple projects where a less complex and more cost-effective management tool might be more appropriate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aprajita S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful Issue Tracking & Project Management Tool!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides end-to-end visibility from development till release

What is your favorite aspect of this product?

Provide integrations with different other tools, has plugins for reporting. Helps to make analysis using velocity tracking and burndown charts.

What do you dislike most about this product?

Overall a good product, but the UI could have been better. Also all the fields can not be edited until you explicitly go and edit.

What recommendations would you give to someone considering this product?

If you are looking for a tool that can help you for sprint planning, backlog management, and tracking work progress then consider using Jira.

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Bethsheeba M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

End to end solutions..

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

User friendly project tracking tool.

What is your favorite aspect of this product?

Visual representation is good.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

A good tracking tool which has integration with test management tool.

Pros

  • Unique Features
  • Efficient Service
  • Helps Innovate
  • Continually Improving Product

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