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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1066 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Samson M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Focus on Agile Development Agile Tools: Jira offers native support for Scrum, Kanban, and hybrid methodologies, providing boards, backlogs, sprints, and velocity tracking. Agile Reporting: Real-time agile metrics, such as burndown charts, velocity charts, and sprint reports, are built-in to help teams improve.

What is your favorite aspect of this product?

Customizable Workflows Why It’s Loved: The ability to create workflows tailored to specific team processes is a favorite among users. Teams can define statuses, transitions, and rules, ensuring Jira adapts to their way of working, not the other way around.

What do you dislike most about this product?

Overwhelming UI for New Users The Issue: The interface can feel cluttered, with numerous menus, settings, and options that aren’t always intuitive. Impact: It may take longer to navigate or find specific functionalities, especially for non-technical users.

What recommendations would you give to someone considering this product?

Explore Automation Features Why: Jira’s automation rules save time by handling repetitive tasks. How: Set up simple automation, such as transitioning issues when conditions are met, sending reminders, or assigning tasks automatically.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sudheer A.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Best for task/project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira excels in project management and issue tracking. Its customization, integration capabilities make it a popular choice for teams of all sizes.

What is your favorite aspect of this product?

I like the Product's versatility and user-friendly interface.

What do you dislike most about this product?

I like Jira in all technical aspects but for new users it takes time because of the more technical features and for small teams it may be expensive.

What recommendations would you give to someone considering this product?

While free and open-source tools can be beneficial for short-term projects, Jira offers a robust, scalable, and feature-rich solution for long-term project management and issue tracking needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Grayson W.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

"Highly Customizable Workflows!"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Strong support for Scrum and Kanban boards with advanced sprint tracking and backlog management.

What is your favorite aspect of this product?

Automates repetitive tasks to save time and reduce errors.

What do you dislike most about this product?

Limited flexibility in creating custom reports and dashboards without plugins.

What recommendations would you give to someone considering this product?

Leverage Jira for complex, multi-team projects that need custom workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Samson M.

Easy to use

Likeliness to Recommend

Pros

Sudheer A.

Best for task/project management

Likeliness to Recommend

Pros

Grayson W.

"Highly Customizable Workflows!"

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support