Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ravi K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

complete solution for project management system.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is the best project management software for agile teams and software developers. This agile solution makes it easy for team members and project managers to adjust throughout the complete project life cycle. Jira has tools like scrum and Kanban boards that are ideal for organizing tasks and managing agile team

What is your favorite aspect of this product?

My team created this confluence add-on for Retrospectives. Great for remote teams that can't share a whiteboard. Google docs will do for small, experienced teams, but we found that using Confluence provides visibility and accountability by assigning an owner for the action items.

What do you dislike most about this product?

a lot of people dislike Jira for its complexity. But this isn’t entirely a Jira problem. Just because Jira allows you do configure it in a certain way doesn’t mean that the configuration is the right thing to do for a given team or organization. This complexity also leads to confusion and performance issues, which only increases the frustration.

What recommendations would you give to someone considering this product?

Jira is a highly customizable tool that tries to do a lot of things for a lot of different types of people. Just using built-in functionality, you can define all kinds of roles, permissions, issue types, fields and different kinds of field types, workflows, and so on. On top of all of the native functionality, there are also a large number of plugins that add to the capabilities. There are also integrations with other tools. All of this adds complexity, and this complexity is what makes Jira painful to use for some people.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Lorena R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A top-notch issue tracker

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is unique in that it allows us to organize the scope of important elements or item dispatches in a way that can be imagined across groups. It could also be scaled up or down as needed in the future. It was also very customizable, which we appreciated.

What is your favorite aspect of this product?

I like everything about Jira. Firstly, I like Jira because it is developer-friendly, easy to use, and allows multiple people to work on the same task at the same time. Secondly, our previous system made it difficult to determine which tickets were related, whereas Jira provides a variety of options for relating tickets related to, duplicates, blocked / blocks, and so on.

What do you dislike most about this product?

There are some minor flaws in tools that can be eliminated with little effort. Only the most basic plugins and customization options are available in the cloud version. It is not possible to delve into its inner workings and develop our own without externally utilizing the APIs.

What recommendations would you give to someone considering this product?

I'm personally in love with this tool and its functionalities. Everything is just fantastic! It has features like shared attachments and issues tracking with notifications, which is very useful for completing tasks on time. It's an extremely effective tool. It has a lot of advanced features for collaborating with others.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Grzegorz M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The best agile development software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Keeping track of tasks is a time-consuming task that is easy to overlook. Fortunately, Jira is available. Jira allows us to keep track of our tasks and the time we spend on them without interrupting our day. When it came to critical QA search and reporting needs, Jira was simply more powerful.

What is your favorite aspect of this product?

When the pandemic hit and we were forced to stay at home and we needed more powerful software to handle our workflow, that's why we switched to Jira. Jira is a fantastic tool for improving team collaboration in agile projects. It's simple to use and understand. We can easily track things on Jira using our smartphones and other devices. It assists us in project planning with tasks and sub-tasks.

What do you dislike most about this product?

The first time we set it up, it's difficult because we must determine which functions are required and which should be eliminated. However, once we've set it up and understand how it works, it's a joy to use.

What recommendations would you give to someone considering this product?

Worried about the speed of the project or security then trust me Jira is the right way to remove your worries. Jira was more cost-effective and better suited to our requirements. Jira is without a doubt the most well-known modern project management software. Jira is unquestionably more valuable than its flaws.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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