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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1069 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Quote to Project Conversion

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Silvia C.

Role: Industry Specific Role
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

A platform that focuses on Customer Service!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tracking system of this platform is amazing to use which gives you a great advantage as a user plus the customer serviceability is amazing while using this platform as all your problems and concerns are quickly tackled and addressed.

What is your favorite aspect of this product?

The tracking system of this platform gives you the opportunity to solve the bug-related issues and other issues in relation to tracking can be solved in real-time.

What do you dislike most about this product?

Sometimes a bug appears in different stages of the program which creates severe problems in relation to time, efforts, and data safety which is extremely confusing and difficult to handle. Some basic features are missing from the user interface which makes the process slow.

What recommendations would you give to someone considering this product?

Jira software program is a business system management platform utilized by agile teams to scheme, alter and launch the software. Jira allows users to create project roadmaps to map out all tasks in progress. The venture board includes a drag-and-drop interface that permits teams to manipulate every mission detail.

Pros

Reliable
Caring
Respectful
Fair

Pralabh S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Best tool for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Various features such as tracking the project progress and deadlines. Provides the ability to define the project roadmaps.

What is your favorite aspect of this product?

It helps the team to work together towards a common goal.

What do you dislike most about this product?

Built-in timelines are not available to track your project.

What recommendations would you give to someone considering this product?

This tool is very much useful for defining the project roadmaps and keeping track of the workflow.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bryn R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Decent software, but not the most user friendly

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

We used Jira as a way to oversee projects between two separate companies and the freelance designers we worked with. While it got the job done, it was far from the most user-friendly software I've used in this area, and its interface felt dated compared to comparable products on the market.

What is your favorite aspect of this product?

It made collaboration with external partners easier, but I don't know that it was a distinguishing feature.

What do you dislike most about this product?

Compared to similar products, the interface wasn't especially user friendly. Viewing multiple edits or versions of an asset could take too long, and similar services prove this can be done more efficiently.

What recommendations would you give to someone considering this product?

The product may have evolved since I used it, but I would recommend exploring other options before committing to Jira. While it isn't a BAD product by any means, there is definitely room for improvement.

Pros

Reliable
Trustworthy
Caring
Client Friendly Policies

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Silvia C.

A platform that focuses on Customer Service!

Likeliness to Recommend

Pros

Pralabh S.

Best tool for Project Management

Likeliness to Recommend

Pros

Bryn R.

Decent software, but not the most user friendly

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Quote to Project Conversion

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support