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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1066 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Dmitry D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Jira is a very reliable task management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I don't know exactly

What is your favorite aspect of this product?

It's easily tailrored solution

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Learn a little bit how to leverage more from Jira

Pros

Trustworthy
Effective Service
Saves Time
Respectful

Fred S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

JIRA: Unpacking the Workflow Powerhouse.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

If there's one tool that keeps our projects and IT tasks humming along, it’s JIRA. What JIRA really offers us, especially in an information-heavy environment, is visibility across all the moving parts. I’d say this is its “power lens”—we can see who’s doing what, where bottlenecks are forming, and adjust timelines with flexibility.

What is your favorite aspect of this product?

Something I lean on in JIRA is the reporting suite—those dynamic dashboards save me from scrambling through old emails or scattered updates. With gadgets for sprint tracking, burndown charts, and other KPIs, I can get a snapshot of where things stand with just a few clicks. Having that dashboard set up for daily use has become second nature, making project updates quick and data-rich.

What do you dislike most about this product?

One hiccup we’ve had is the search functionality—while powerful, JQL (JIRA Query Language) does take some getting used to, especially if team members aren’t familiar with SQL-like languages.

What recommendations would you give to someone considering this product?

JIRA’s made a big impact on our efficiency and coordination across the IT team and beyond. I’d recommend JIRA without hesitation to any IT department. It’s the kind of tool that grows with your team, and the time you invest in mastering it pays off tenfold as your projects scale.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Douglas W.

Role: Information Technology
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Jira is my favorite organizing and management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

the extensive customization and workflow options that come along with Jira.

What is your favorite aspect of this product?

It is feature rich, and its flexibility to serve varied types of projects.

What do you dislike most about this product?

Can be daunting to get started with, which means a learning curve is needed.

What recommendations would you give to someone considering this product?

Jira is a strong and highly customizable option, but it can be complicated at times.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Dmitry D.

Jira is a very reliable task management tool

Likeliness to Recommend

Pros

Fred S.

JIRA: Unpacking the Workflow Powerhouse.

Likeliness to Recommend

Pros

Douglas W.

Jira is my favorite organizing and management tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support