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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Jason F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very easy interface and responsive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and easy interface.

What is your favorite aspect of this product?

The sheets make work simple to see, make due, and follow up on in a significant way. You can relegate work rapidly, see improvement, and move stories from the overabundance to the dynamic run in a couple of snaps. It permits me, as a Project Manager, to rapidly and effectively see how the group is treating, work, and make dashboards to show project partners and the board how the project is going.

What do you dislike most about this product?

JIRA is exceptionally adjustable, however that is one of a handful of the disadvantages. You can construct it any way you need. Sorting out what that way is that turns out best for your group can consume most of the day. Formats would be useful. Same goes for dashboards. It would be extraordinary to see some best practice models from different associations on how dashboards can be arranged, so that groups can begin seeing their improvement and the worth of the work they're accomplishing all the more quickly.

What recommendations would you give to someone considering this product?

We love JIRA, and it's vital for the manner in which we work. Assuming you're overseeing programming in an Agile, or even a Dev-Ops climate. JIRA is the business standard on purpose. JIRA will work on your work process in manners you haven't envisioned and change the manner in which you work. Emphasize rapidly, and simply begin utilizing it. You'll before long discover what highlights work for yourself and how to put together your sheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Essential but clunky and laborious at times.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the defacto and many other products integrate well, everyone knows it but it's very hard to customise and grapple with at times.

What is your favorite aspect of this product?

Everyone knows it and most people can work with it. It's simple enough for new users.

What do you dislike most about this product?

It's too hard to customise easily. Many good features are buried in plug-ins which can increase in price suddenly or disappear from the marketplace.

What recommendations would you give to someone considering this product?

Try Trello first and only move this if you have strong reporting requirements.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

John L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Streamlines project cycles

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira offers a high level of customization from the workflows all the way to the dashboards. It scales with your business and also offers robust security. It supports mobiles phones allowing work to be done remotely. The features and functions it offers support collaboration and communication across team members. It provides Scrum and Kanban methodologies that help in the management of complex projects. Also, the Jira search function is second to none it filters categories,status, and team members. In addition to this is the pricing that Jira offers that is cheaper compared to other tools we had considered.

What is your favorite aspect of this product?

Jira has proved to us to be the best project management tool that is easy to use. With Kanban and Scrum boards, it becomes easy to plan for big projects. Also with the to-do list, it is even much easier to keep track of each progress of team members. It has increased project visibility where team members can post, update and communicate with their team leaders via Scrum and Kanban boards. It is amazing how it integrates with a large number of applications which makes it an exceptional project management tool in the market. The workflow is highly customizable to enable personalization of workflows and ensuring no information is left out.

What do you dislike most about this product?

The reports cannot be reused and also the interface looks clunky.

What recommendations would you give to someone considering this product?

If you are looking for a project management tool that is easy to use and streamlines project cycles then Jira is the right tool for your case. It provides the best collaborative environment and offers a large number of integrations. It is very difficult to find a tool that can match up to Jira in terms of features and functionalities. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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