
In Partnership With SelectHub

What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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In Partnership With SelectHub
Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Hierarchical Task Management
Reporting
Resource Management
Quote to Project Conversion
Time & Expense Tracking
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews

Nicolas R.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2022
Easy to use and great features
Likeliness to Recommend
What differentiates Jira from other similar products?
The product is easy to implement and to deploy in the organization.
What is your favorite aspect of this product?
Easy to use and no needs for heavy training plan
What do you dislike most about this product?
Too much configuration required to match it with the target
What recommendations would you give to someone considering this product?
JIRA include a lot of new features on a regular basis that should be considered for the future
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ravi K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2022
complete solution for project management system.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is the best project management software for agile teams and software developers. This agile solution makes it easy for team members and project managers to adjust throughout the complete project life cycle. Jira has tools like scrum and Kanban boards that are ideal for organizing tasks and managing agile team
What is your favorite aspect of this product?
My team created this confluence add-on for Retrospectives. Great for remote teams that can't share a whiteboard. Google docs will do for small, experienced teams, but we found that using Confluence provides visibility and accountability by assigning an owner for the action items.
What do you dislike most about this product?
a lot of people dislike Jira for its complexity. But this isn’t entirely a Jira problem. Just because Jira allows you do configure it in a certain way doesn’t mean that the configuration is the right thing to do for a given team or organization. This complexity also leads to confusion and performance issues, which only increases the frustration.
What recommendations would you give to someone considering this product?
Jira is a highly customizable tool that tries to do a lot of things for a lot of different types of people. Just using built-in functionality, you can define all kinds of roles, permissions, issue types, fields and different kinds of field types, workflows, and so on. On top of all of the native functionality, there are also a large number of plugins that add to the capabilities. There are also integrations with other tools. All of this adds complexity, and this complexity is what makes Jira painful to use for some people.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Respectful
Please tell us why you think this review should be flagged.

Lorena R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
A top-notch issue tracker
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is unique in that it allows us to organize the scope of important elements or item dispatches in a way that can be imagined across groups. It could also be scaled up or down as needed in the future. It was also very customizable, which we appreciated.
What is your favorite aspect of this product?
I like everything about Jira. Firstly, I like Jira because it is developer-friendly, easy to use, and allows multiple people to work on the same task at the same time. Secondly, our previous system made it difficult to determine which tickets were related, whereas Jira provides a variety of options for relating tickets related to, duplicates, blocked / blocks, and so on.
What do you dislike most about this product?
There are some minor flaws in tools that can be eliminated with little effort. Only the most basic plugins and customization options are available in the cloud version. It is not possible to delve into its inner workings and develop our own without externally utilizing the APIs.
What recommendations would you give to someone considering this product?
I'm personally in love with this tool and its functionalities. Everything is just fantastic! It has features like shared attachments and issues tracking with notifications, which is very useful for completing tasks on time. It's an extremely effective tool. It has a lot of advanced features for collaborating with others.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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