Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Hierarchical Task Management

84

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Lakshmi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Ticket to Teamwork: Mastering Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.

What is your favorite aspect of this product?

A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.

What do you dislike most about this product?

One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.

What recommendations would you give to someone considering this product?

, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Priyanka A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira - Highly recommended for Engineering Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its extensive customization, Agile support and reporting. The scalability of jira and the vast Atlassian community makes it suitable for both large and small teams.

What is your favorite aspect of this product?

1. User-friendly UI is the best thing. 2, Ability to integrate effectiely with third party tools 3. Ease of ticket creationg and management 4. Availability of JIra Forms and Automation using GUI makes things easy. 5. The Atlassian Support team is just 1 ticket away to assist with any issues,

What do you dislike most about this product?

1. Load time for custom queries 2. Lack of idea management feature to keep track of our ideas 3. Limited upload size for attachments. 4. Unavailability of multiple project leads for a project 5. Jira is little expensive for companies with low budget.

What recommendations would you give to someone considering this product?

Jira would be highly helpful for engineering and dev teams to manage their tasks and projects effectively.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential tool for team project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its advanced support for Agile methodologies like Scrum and Kanban and its flexibility in customizing workflows and permissions. With robust integrations with tools like Confluence, Bitbucket, and Slack, it enables seamless collaboration and continuity across teams. Additionally, Jira offers detailed insights and reporting to monitor performance and optimize workflows, making it a scalable solution for both small teams and large enterprises using DevOps and CI/CD.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and customization capability. The platform allows teams to adjust workflows, fields, and boards to meet their specific needs, which is essential for accommodating different processes and work styles. Additionally, its integration with other development and collaboration tools provides a smoother and more efficient experience, facilitating communication among team members and improving overall productivity. This adaptability makes Jira a strong choice for various industries and team sizes.

What do you dislike most about this product?

What I like least about Jira is its steep learning curve for new users. The interface and numerous customization options can be intimidating, especially for those unfamiliar with Agile methodologies or project management tools. Additionally, some users find the abundance of features overwhelming, making it difficult to quickly locate the necessary information or tools. This initial complexity often requires a significant investment of time for training and adaptation.

What recommendations would you give to someone considering this product?

For those considering purchasing Jira, it's important to assess the team's needs, especially if they use Agile methodologies. Taking advantage of the free trial and investing in training can ease the transition. Additionally, checking for integrations with other tools and starting with a simple workflow before gradually adjusting can help maximize Jira's value and make the transition smoother.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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