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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ahmed A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

A delight to use, suitable for large teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

EXCELLENT UI and UX, this clearly separates Jira from other tools that do the same thing.

What is your favorite aspect of this product?

The user interface and user experience

What do you dislike most about this product?

Maybe the pricing, it would be great if small teams with limited budget can use Jira as well.

What recommendations would you give to someone considering this product?

I would recommend it over any other product, no contest.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Vendor's Interest First

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

A cornerstone for program management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its ease of use, by far. I've been doing PM for a few years and I was more of an excel guy. You know the drill, you start doing a GANTT chart in Excel and then you believe you can rule the world. Anyway, I moved through different solutions and when I first started using Jira it was a bit daunting. It seemed too complex and I instinctively went back to a "I can do this in Excel for sure" mindset, but I was proven wrong. There is no way you can get as much visibility on your projects and clarity on who's doing what as you can with Jira. If you're doing Agile, it is the go-to platform. It's basically built for running sprints!

What is your favorite aspect of this product?

How easy it is to assign tasks to team members. It's visual, it's simple, everyone gets it. There's no hiding your backlog anymore!

What do you dislike most about this product?

At first it can be a bit tough if you're not used to this kind of tools. Also, pricing could be cheaper.

What recommendations would you give to someone considering this product?

Definitely check it up. If you're into software development or use any agile methodology, this is a tool that will make your life easier. Program and project managers out there: test it out, I promise it won't disappoint.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

JIRA - Smart DevOps Project Management tool

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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