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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ethan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

I recommend using Jira for group or team work.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira provides ease of use and deployment. Other similar products promise high and speedy performance but are not as perfect and great as Jira. In addition, their technical support is always available and responsive. When you compare prices with other products, Jira has more value. Also, our adoption rate was great and its set of powerful features enabled us to perform operations with ease. Jira has a modernized UI.

What is your favorite aspect of this product?

Managing different projects under one single platform makes Jira a powerful project management tool. It has given us a systematic sequence of managing tasks across different departments, enabling complete control of tasks. Nothing keeps clients happier than delivery of projects on time, and Jira empowers our staff members to do so. We have also saved time on project communication, being enhanced with Jira. Execution of delegation tasks is easy and fast.

What do you dislike most about this product?

Reporting tool is difficult to use. The search tool is also clunky to use.

What recommendations would you give to someone considering this product?

I recommend using Jira for group or team work, since it can handle any size of teams. It has powerful features and abilities that most users are familiar with. It has great collaboration tool and faster access to files when needed. Not only that, but it makes working on the same project easier than other platforms i have used before.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Intuitive and effective product

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Performance Enhancing

Cons

  • Wastes Time

Mohammad A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best tool for project mamagement

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is very user friendly and best tool for prpject management. It keeps tramsperancy between client and vendor

What is your favorite aspect of this product?

Issue triaging becomes easy and everyones work is visible

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

must go for it

Pros

  • Inspires Innovation
  • Caring
  • Respectful
  • Appreciates Incumbent Status

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