Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Gary S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Great Project Management Tool w/ tons of features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

I think Jira can be differentiated from many other similar products because of its ease of integration with other Atlassian tools as well as many 3rd party products that can report their data/findings directly into Jira. The ease of implementation on-prem or in the cloud also make it a tool that can be widely used by any organization large or small.

What is your favorite aspect of this product?

My favorite aspect of this product is the large selection of 3rd party integrations that are offered. This allows the base features of Jira to be further built out allowing for more automation and customization to better align with the organizations goals and vision.

What do you dislike most about this product?

I dislike the lack of some basic functionality such as the lack of moving end user forms between various projects. This is a time consuming manual process that I would like to see built out better in the future.

What recommendations would you give to someone considering this product?

I would recommend working with a consultant who is an SME in the area of Jira and other Atlassian products. This way you can be guaranteed to get the most out of Jira and better customize it to fit your organization's needs.

Pros

  • Enables Productivity
  • Trustworthy
  • Transparent
  • Reliable

Cons

  • Slower Product Innovation
  • Vendor's Interest First

Tapas M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Best product for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Great UIn, many features binnone page

What is your favorite aspect of this product?

Bulk update

What do you dislike most about this product?

Too many details

What recommendations would you give to someone considering this product?

Its the best of the lot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Saves Time

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Reduction in management work hours

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I believe it's essential to break down huge tasks into smaller ones. Tasks in JIRA make it easy for teams to discuss what they need to accomplish to conclude a project. It's also important to address job management, which I believe is crucial for project design When the degree of detail is great. JIRA's Kanban and other features make it easier to understand the status of projects, which I believe has led to a reduction in management work hours.

What is your favorite aspect of this product?

You should use this if you're working on a group project. So, it's easy to request jobs and check progress with the internal chat. The number of transactions would increase dramatically, and it will be difficult to trace down where they went in such a scenario. When you use JIRA, you may communicate task-by-task so that you can go back and review it afterwards. Creating JIRA will not only help you plan your project, but it will also reveal the tasks you need to do. As a frequent user of the Kanban board, knowing that task phase management can be done efficiently using the Kanban board is useful.

What do you dislike most about this product?

As a result of this, I'd want to incorporate features such as task management that competing systems such as Backlog provide.

What recommendations would you give to someone considering this product?

It's straightforward and easy to use, and has all the features needed for agile development. In addition to adding tasks to the backlog, setting narrative points in quotations and adding them to sprints, etc. Agile task management is made easier with features like velocity checks and WIP limitations. In order to speed up development, we completed task management in agile development in a single location in order to streamline the process. Jira was meant to speed task management and very minimum initial settings are required, thus it was possible to focus on development straight away because setting up projects takes time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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