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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Great product! Complex for beginners though.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

DEVENDRA G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Very Efficient Task and Resource Planner

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The way Sprint Planning is Designed where you allocate Resources easily on particular task makes clear picture to IT owner or manager

What is your favorite aspect of this product?

Task and Resource Planning and can see track of particular resources through Visual Representations.

What do you dislike most about this product?

Flexible Spring Planning and Resources are allocated based on experience to particular task

What recommendations would you give to someone considering this product?

Any level of Organization should Use Zira for task and sprint planning to carry out development before deadline and manage all level of planning with all Resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Napoleon I.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Efficient, versatile, but room for enhancements.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with its robust customization, powerful Agile tools, seamless integration options, and scalability for teams of all sizes.

What is your favorite aspect of this product?

Customizable Workflows: Tailored to fit diverse project needs. Agile Tools: Supports Scrum, Kanban, and hybrid methodologies. Integration Ecosystem: Connects with countless tools like Slack, GitHub, and Confluence. Advanced Reporting: Offers detailed insights and progress tracking. Scalability: Works for small teams and enterprise-level projects.

What do you dislike most about this product?

Complex Setup: Steep learning curve for new users. Performance Issues: Can be slow with large projects. Limited Out-of-the-Box Features: Requires plugins for advanced functionalities. Cost: Expensive for small teams or startups. Overwhelming UI: Not always intuitive for non-technical users.

What recommendations would you give to someone considering this product?

Understand Your Needs: Ensure Jira aligns with your project type (e.g., Agile, Kanban). Invest in Training: Take time to learn its features and workflows. Start Small: Begin with basic configurations before adding plugins or customizations. Leverage Integrations: Connect Jira with tools you already use for better efficiency. Monitor Costs: Evaluate the pricing against your team size and project scope. Test with a Trial: Use the free trial to explore its capabilities before committing.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Helps Innovate

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