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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1066 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Nicholas T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Excellent software for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It has better features as compare to other software they provides a easy and effective way to add and manage sprint tasks and helps us to achieve project goals easily with their reports we can easily track the progress of task in anytime between the sprint they reduce the complexity and helps us to make product better.

What is your favorite aspect of this product?

It's user interface and features is just amazing we are easily able to maintain our larger projects they provide a lot of features as we can add and make a list of tasks in backlog and pick them easily in the mid of sprint also reports section is too amazing to track project progress overall best tool.

What do you dislike most about this product?

It fulfill all the business requirements to achieve a goals and suitable for both larger and smaller project nothing to dislike with using this software.

What recommendations would you give to someone considering this product?

It's better feature and user friendly interface is too amazing also to use this software doesn't required a deep technical knowledge they provide a easy and convenient way to achieve milestone without any discrepancies I will definitely recommend this software to use for project management and increase your work efficiency.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Mayank R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful Task Management with Room for Finance

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has intuitive customizable dashboards and report which provide a overview of everything in one place. Automation in Jira also so great that it streamlines most of the repetitive processes.

What is your favorite aspect of this product?

My favorite aspect of using Jira is that it has robust capabilities for integration like with Trello which makes it very powerful. Moreover, the automation process of Jira is very impactful.

What do you dislike most about this product?

Setup and configuration pf Jira is complex which makes it difficult for beginners. Also, the user interface of Jira is not user friendly which could be a steep curve for many.

What recommendations would you give to someone considering this product?

I would highly recommend for the people who would want to automate and manage tasks well in terms of both project management and finance.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Role: Vendor Management
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Nicholas T.

Excellent software for project management

Likeliness to Recommend

Pros

Mayank R.

Powerful Task Management with Room for Finance

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support