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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1068 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Mahesh K.

Role: Operations
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

"flexible and ease to use" "reliable services"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira have very ease to use interface and their reliable services make them more scalable and secure platform for project management. They have lots of features that gives very great user experience and make them hassle free platform for project management.

What is your favorite aspect of this product?

The most I like in Jira is their user friendly UIUX that gives a wonderful experience to refine backlog and complete the sprint on time.

What do you dislike most about this product?

No, I don't have anything to mention as a dislike about Jira because their services fulfil our requirements.

What recommendations would you give to someone considering this product?

Best for beginners and ease to use interface make their quality more reliable and scalable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kavyansh G.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

"Excellent Tool for Product and Task Management"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

There are various features which differentiates Jira from other similar products, Such as; Customizable Workflows Agile Project Management Powerful Issue Tracking Advanced Reporting and Dashboards Customizable Permissions and Security Easy Implementation

What is your favorite aspect of this product?

My favorite aspect of this product is its project and task management capabilities. We've been using Jira for a long time, and it has been highly beneficial from a business perspective. It allows us to easily track the status of projects and tasks for employees working on the same project, making our work more effective and efficient.

What do you dislike most about this product?

The cost of this product is quite high and could be reduced to make it accessible for small businesses. Additionally, the user interface could be improved.

What recommendations would you give to someone considering this product?

Jira remains a robust and versatile tool, particularly suited for larger teams and complex projects that require detailed tracking, flexibility, and integration with development tools. For smaller teams or simpler projects, it might be worth exploring other project management tools that offer a more straightforward, cost-effective solution with a gentler learning curve. Organizations should carefully evaluate their specific needs, team size, and project complexity to determine if Jira is the best fit.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

Ricardo F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The capacity of co work and follow up is amazing

What is your favorite aspect of this product?

Ease of use, coworking space, report making, etc.

What do you dislike most about this product?

I really like Jira

What recommendations would you give to someone considering this product?

Go for it, I recommend it personally it has helped me a lot

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Mahesh K.

"flexible and ease to use" "reliable services"

Likeliness to Recommend

Pros

Kavyansh G.

"Excellent Tool for Product and Task Management"

Likeliness to Recommend

Pros

Ricardo F.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support