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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Hierarchical Task Management

84

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Abhay Kumar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Integration Capabilities, Agile-Friendly, Security

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows: Allows users to tailor workflows to fit specific team and project needs, offering unmatched flexibility. Deep Integration Ecosystem: Seamlessly integrates with a vast range of third-party tools and Atlassian products, enhancing productivity. Robust Agile Support: Strong support for Agile methodologies with built-in Scrum and Kanban boards, catering to Agile teams effectively. Comprehensive Reporting: Provides detailed, customizable reports and dashboards for in-depth project insights and performance tracking.

What is your favorite aspect of this product?

User-Friendly Interface: Intuitive and easy-to-navigate interface, reducing the learning curve and improving user experience. Active Community and Support: Extensive documentation, active user community, and responsive support for resolving issues and sharing best practices. Security and Compliance: Advanced security features ensuring data protection and compliance with industry standards. Regular Updates and Innovation: Frequent updates and feature enhancements driven by user feedback, keeping the platform modern and competitive.

What do you dislike most about this product?

Complexity: The extensive features and customization options can make it overwhelming and difficult to learn for new users. Performance Issues: It can sometimes be slow, especially with large projects or complex configurations. Cost: The pricing can be high, particularly for larger teams or organizations needing advanced features. User Interface: Despite improvements, some users find the interface cluttered and not as intuitive as other tools. Customization Overload: The extensive customization options can lead to inconsistencies and complexity in workflows if not managed carefully.

What recommendations would you give to someone considering this product?

I recommend Jira for its robust project management capabilities, highly customizable workflows, strong Agile support, extensive integrations, and detailed reporting features, making it ideal for teams of all sizes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Swati S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Perfect tool to manage projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira mainly focuses on solving the issues for customer management and what makes it stand out is that it focuses tracking and prioritizing the issues to work on.

What is your favorite aspect of this product?

i love the advance reporting of Jira which could be little complex but it does help make the things easy.

What do you dislike most about this product?

it has a very complex user interface which could be simplified so, any new comer would be able to grasp and work with the tool with ease.

What recommendations would you give to someone considering this product?

I highly recommend this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Anurag G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

A powerful product but it is bit expensive,

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The key difference f Jira from other similar product is it is build with agile methodology, it offers extensive customization options, its strong customer support,

What is your favorite aspect of this product?

My favorite part of Jia is its Power, you can have a option of customization, you can't stuck with pre defined templates, You can create custom field for transitions, automation and efficiency of optimized communication , streamline tasks and improve the overall project efficiency.

What do you dislike most about this product?

Jira is expensive for large terms and advance feature and it also has a very limited features in free plans.

What recommendations would you give to someone considering this product?

First understand your requirement, that do you require agile functionalities, or are simpler tools sufficient for your project? Must evaluate your budget, must explore other project management tools as well

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Client Friendly Policies

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