Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Agile Work Management

87

Workflow Management

86

Bug Tracking & Issue Mgmt

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Traceability

82

Artifact Management

82

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

84

Breadth of Features

84

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Project management for agile software development

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira makes it simple to get started while keeping a high level of flexibility. There are some nice templates available right now that will help you get started quickly, and customizing fields, workflows, and other features is straightforward. Even though you come across a clear UI / UX break now and then, the interface is really appealing and is constantly improving. Requirements from a wide range of fields can usually be mapped quickly, and there are many options for expanding the solution with more Atlassian stack tools or Marketplace add-ons. Across projects, the tasks of many teams can be compared and coordinated.

What is your favorite aspect of this product?

Jira is utilized in a variety of domains, including software development, project management, task distribution, and support. Jira allows us to organize all of our software development and project planning. What was previously stored in a variety of technologies and Excel spreadsheets may now be mapped quickly and transparently in Jira. Jira appeals to me since it offers a wide range of customization options to the user. In Jira, the corporation can decide on the overall organization. Furthermore, depending on the project, you can personalize everything; this affects not only the basic Jira dashboards, but also the dashboard.

What do you dislike most about this product?

When you have the ability to accomplish anything, it's easy to make mistakes. Scope Creep or Feature Creep may develop in quickly if you don't have a clear concept of where the journey should go. You'll require IT and project management abilities to operate with Jira successfully over time. When things get serious, having an experienced Atlassian partner can be quite beneficial. While it's great that you can map almost anything with third-party add-ons, you should do your homework on the add-on creators and their fees. Licensing is something else to consider right away. Jira's global settings have an impact on the project's details.

What recommendations would you give to someone considering this product?

Jira has come a long way in recent years, allowing us to run an agile software development project as a completely remote team (even before Corona). We work in Scrum mode, which allows us to handle any situation with ease. We're currently beta-testing a ticket template add-on, as well as a project that combines the pending work of multiple projects into a sprint dashboard. Evaluations save a lot of time by organizing your own work and providing a clear picture of a project's current state. In reality, Jira is somewhat involved, therefore you'll need at least one administrator who is familiar with the setup.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best product development with Jira

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is used to help Project Managers map out, prioritize, and delegate tasks to teams so that they can flexibly plan their work in ways that are most convenient to them by use of its Kanban, Scrum and Scrumban methodologies. It features a searchable hub of information where users get an overhead view of the company's operational performance. It stores project data when projects are completed for later access.

What is your favorite aspect of this product?

It integrates with all of its projects, like Bitbucket It has dedicated client apps for iOS, and Mac Ridiculous amount of customization and integrations

What do you dislike most about this product?

Features that are "on" by default are overwhelming to users new to Jira Image embedding in tickets via url doesn't work, we always have to upload them Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move

What recommendations would you give to someone considering this product?

It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization's processes. It is a little too complex for small teams and the effort to customize it may be too much compared with other less complete but still acceptable solutions.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rabecca W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic workflow management product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

It has powerful tools that organizes tasks and enures the implementation takes place as planned. It connects our objectives with the best teams for better results.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

Jira is very powerful platform that ensures that organization of tasks and projects is well implemented and I highly recommend.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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