Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

82

Artifact Management

81

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Customization

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2021

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Top recommendation for software development teams

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Project management for agile software development

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira makes it simple to get started while keeping a high level of flexibility. There are some nice templates available right now that will help you get started quickly, and customizing fields, workflows, and other features is straightforward. Even though you come across a clear UI / UX break now and then, the interface is really appealing and is constantly improving. Requirements from a wide range of fields can usually be mapped quickly, and there are many options for expanding the solution with more Atlassian stack tools or Marketplace add-ons. Across projects, the tasks of many teams can be compared and coordinated.

What is your favorite aspect of this product?

Jira is utilized in a variety of domains, including software development, project management, task distribution, and support. Jira allows us to organize all of our software development and project planning. What was previously stored in a variety of technologies and Excel spreadsheets may now be mapped quickly and transparently in Jira. Jira appeals to me since it offers a wide range of customization options to the user. In Jira, the corporation can decide on the overall organization. Furthermore, depending on the project, you can personalize everything; this affects not only the basic Jira dashboards, but also the dashboard.

What do you dislike most about this product?

When you have the ability to accomplish anything, it's easy to make mistakes. Scope Creep or Feature Creep may develop in quickly if you don't have a clear concept of where the journey should go. You'll require IT and project management abilities to operate with Jira successfully over time. When things get serious, having an experienced Atlassian partner can be quite beneficial. While it's great that you can map almost anything with third-party add-ons, you should do your homework on the add-on creators and their fees. Licensing is something else to consider right away. Jira's global settings have an impact on the project's details.

What recommendations would you give to someone considering this product?

Jira has come a long way in recent years, allowing us to run an agile software development project as a completely remote team (even before Corona). We work in Scrum mode, which allows us to handle any situation with ease. We're currently beta-testing a ticket template add-on, as well as a project that combines the pending work of multiple projects into a sprint dashboard. Evaluations save a lot of time by organizing your own work and providing a clear picture of a project's current state. In reality, Jira is somewhat involved, therefore you'll need at least one administrator who is familiar with the setup.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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