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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

574 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Priya J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

JIra is one of the best ticketing system.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is a comprehensive project management system that offers a wide range of features to streamline project planning, tracking, and collaboration. Having used JIRA extensively in my role as a project manager, I've found it to be a valuable tool for keeping projects on track and fostering efficient team communication.

What is your favorite aspect of this product?

Customization and Flexibility: JIRA's greatest strength is its flexibility. It allows you to create custom workflows, issue types, and fields, making it suitable for a variety of project types and industries. Whether you're managing software development, marketing campaigns, or even HR processes, JIRA can be tailored to your needs.

What do you dislike most about this product?

Steep Learning Curve: While JIRA's customizability is a strength, it can also be a weakness. The system has a steep learning curve, and it may take some time for new users to become proficient in creating workflows and configuring their instance.

What recommendations would you give to someone considering this product?

For teams willing to invest the time and resources into setting it up properly, JIRA can be a game-changer in their project management efforts.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nirav K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Best product in market

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Uniqueness to access it from anywhere

What is your favorite aspect of this product?

Easy integration with other test management tools

What do you dislike most about this product?

History review can be more effective

What recommendations would you give to someone considering this product?

Must use this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steffan L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

A Market Leader with Room for Improvement

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira, is a market leader in project management and issue tracking, stands out from similar products due to its agile project management capabilities, high degree of customization, extensive integration ecosystem, strong user community, scalability, advanced reporting, and support for portfolio management.

What is your favorite aspect of this product?

Agile Project Management Support:

What do you dislike most about this product?

User Interface Complexity

What recommendations would you give to someone considering this product?

When considering Jira for your organization, first define your project management needs and select the appropriate edition. Invest in training, customization, and integration with other tools, and prioritize ongoing feedback and adaptation to ensure Jira aligns with your team's evolving requirements while fostering a culture of collaboration and efficient project management.

Pros

Respectful
Caring
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Priya J.

JIra is one of the best ticketing system.

Likeliness to Recommend

Pros

Nirav K.

Best product in market

Likeliness to Recommend

Pros

Steffan L.

A Market Leader with Room for Improvement

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Automation

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

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Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

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