
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Automation
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
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Jira Reviews

gaurav g.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
One of the Best Software for Task Management
Likeliness to Recommend
What differentiates Jira from other similar products?
The overall interface is very smooth and efficient, which makes it a unique product.
What is your favorite aspect of this product?
I like to track the progress of the project and commnucate within team. I like to manage the bugs/issues in this product.
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
One should definitely try to adopt it in their flows.
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.

SHARVANI P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Great tool, but cloud setup is tricky
Likeliness to Recommend
What differentiates Jira from other similar products?
What sets Jira apart is its flexibility and powerful tracking features. It’s great for teams that need to manage complex projects and workflows. The customization options make it adaptable to different needs, and its detailed reporting gives a clear view of progress. It's a reliable tool for agile teams.
What is your favorite aspect of this product?
My favorite aspect is the level of customization Jira provides. It allows me to tailor workflows, create custom issue types, and set specific rules to fit my team's needs. The flexibility it offers for tracking progress, managing tasks, and using various reports makes project management more streamlined and organized. With Jira, I can easily adapt it to any project, ensuring that everything stays on track and is well-documented, which helps increase productivity and reduce confusion.
What do you dislike most about this product?
What I dislike most about Jira is the steep learning curve, especially for new users. The interface can feel overwhelming at first, and it takes some time to understand all the features and how they work together. Additionally, configuring Jira, particularly on the cloud version, can be tricky and requires a lot of patience. It’s not always intuitive, and it can be time-consuming to get everything set up properly, which can be frustrating when you just want to get started with your project management.
What recommendations would you give to someone considering this product?
If you're considering Jira, I’d recommend taking the time to go through the tutorials and documentation, as the learning curve can be steep. It’s definitely a powerful tool, but you’ll get the most out of it if you fully understand its features. If possible, start with a smaller, less complex project to familiarize yourself with the interface and customization options. Also, keep in mind that it works best if you have a clear idea of your team's workflows, as the flexibility can become overwhelming if you don’t have a structured plan in place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Utkarsh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
JIRA: Developer Backbone for End-to-End ALM Track
Likeliness to Recommend
What differentiates Jira from other similar products?
JIRA stands out for how well it handles issue tracking across the entire software lifecycle—from planning and development to release and maintenance. The customization options for workflows, boards, and issue types are far more advanced than most tools I’ve used.
What is your favorite aspect of this product?
It keeps everything traceable. From epics down to individual bug fixes, I can track progress, link commits, and tie work back to user stories or requirements. That level of visibility is essential for solid ALM.
What do you dislike most about this product?
The UI can feel bloated, especially on large projects. It takes a bit too long to set up and maintain workflows unless you’ve got an admin managing it. Also, performance dips occasionally with big backlogs.
What recommendations would you give to someone considering this product?
Take the time to set up your workflows properly—it’ll save a lot of headache later. Also, integrate it with your code repo and CI/CD tools early on. JIRA shines when it’s part of a full ALM pipeline.
Pros
- Transparent
- Helps Innovate
- Reliable
- Efficient Service
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