Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

82

Traceability

82

ALM Integration

82

Automation

81

Artifact Management

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

gaurav g.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

One of the Best Software for Task Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The overall interface is very smooth and efficient, which makes it a unique product.

What is your favorite aspect of this product?

I like to track the progress of the project and commnucate within team. I like to manage the bugs/issues in this product.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

One should definitely try to adopt it in their flows.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Caring

SHARVANI P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Great tool, but cloud setup is tricky

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

What sets Jira apart is its flexibility and powerful tracking features. It’s great for teams that need to manage complex projects and workflows. The customization options make it adaptable to different needs, and its detailed reporting gives a clear view of progress. It's a reliable tool for agile teams.

What is your favorite aspect of this product?

My favorite aspect is the level of customization Jira provides. It allows me to tailor workflows, create custom issue types, and set specific rules to fit my team's needs. The flexibility it offers for tracking progress, managing tasks, and using various reports makes project management more streamlined and organized. With Jira, I can easily adapt it to any project, ensuring that everything stays on track and is well-documented, which helps increase productivity and reduce confusion.

What do you dislike most about this product?

What I dislike most about Jira is the steep learning curve, especially for new users. The interface can feel overwhelming at first, and it takes some time to understand all the features and how they work together. Additionally, configuring Jira, particularly on the cloud version, can be tricky and requires a lot of patience. It’s not always intuitive, and it can be time-consuming to get everything set up properly, which can be frustrating when you just want to get started with your project management.

What recommendations would you give to someone considering this product?

If you're considering Jira, I’d recommend taking the time to go through the tutorials and documentation, as the learning curve can be steep. It’s definitely a powerful tool, but you’ll get the most out of it if you fully understand its features. If possible, start with a smaller, less complex project to familiarize yourself with the interface and customization options. Also, keep in mind that it works best if you have a clear idea of your team's workflows, as the flexibility can become overwhelming if you don’t have a structured plan in place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Utkarsh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

JIRA: Developer Backbone for End-to-End ALM Track

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA stands out for how well it handles issue tracking across the entire software lifecycle—from planning and development to release and maintenance. The customization options for workflows, boards, and issue types are far more advanced than most tools I’ve used.

What is your favorite aspect of this product?

It keeps everything traceable. From epics down to individual bug fixes, I can track progress, link commits, and tie work back to user stories or requirements. That level of visibility is essential for solid ALM.

What do you dislike most about this product?

The UI can feel bloated, especially on large projects. It takes a bit too long to set up and maintain workflows unless you’ve got an admin managing it. Also, performance dips occasionally with big backlogs.

What recommendations would you give to someone considering this product?

Take the time to set up your workflows properly—it’ll save a lot of headache later. Also, integrate it with your code repo and CI/CD tools early on. JIRA shines when it’s part of a full ALM pipeline.

Pros

  • Transparent
  • Helps Innovate
  • Reliable
  • Efficient Service

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