
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Automation
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews

Rahul M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
The Backbone of Agile Teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out because it’s really customizable. Unlike many other tools, Jira lets teams create and change workflows, issue types, and layouts to fit how they work. Whether you're managing a software project, marketing campaign, or customer support tasks, Jira can adapt to whatever your team needs. This level of customization gives teams more control over how they track and organize their work.
What is your favorite aspect of this product?
My favorite part of Jira is how it helps different teams work together. Whether it’s developers, project managers, or designers, everyone can track tasks, leave comments, and stay updated on what’s happening. It keeps all the communication in one place, so no one misses important updates, making it easier for us to collaborate and get things done faster.
What do you dislike most about this product?
Jira can sometimes be slow or not respond well, especially when handling big projects with lots of tasks, sub-tasks, and users. This can make it harder to quickly find or update important information, which can slow down the team's work. This issue is more noticeable for teams working on large or complex projects where speed and smooth workflow are important.
What recommendations would you give to someone considering this product?
If you’re new to Jira, I recommend starting with a small project or a simple setup before tackling bigger, more complex ones. Jira has a lot of features, which can be a bit overwhelming at first. So, it’s a good idea to learn the basics and get comfortable with them before diving into more advanced features. This way, you won’t feel lost and can make sure you set everything up correctly from the start.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Anjali P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Awesome application for product management.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira provides very unique view of your board where you can list down all the tasks and stories in tree structure. Users can be added in customised way to have quick access to their respective items. Assignment of the issues are easy. Security w.r.t. different board is awesome. Can be integrated with lots of other tools such as GitHub alm.
What is your favorite aspect of this product?
Integration with GitHub so that you can create a pull request. Users assignment. Reporting for different issues and types. Planning of the issues. Timing of the issues tracking.
What do you dislike most about this product?
Drag and drop could be better. Filters are difficult to apply for end users. JQLs are difficult to write not sure if proper trainings are available.
What recommendations would you give to someone considering this product?
Good to go application for work management, issue management. All the features are available with their respective reporting. Notifications are also good.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Rajdeep P.
- Role: Industry Specific Role
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2024
Feature Rich Project Management Tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Its customizability, robust Agile features, and seamless integration.
What is your favorite aspect of this product?
My favorite aspect of Jira is its flexibility, allowing teams to customize workflows and processes to suit their specific needs while integrating seamlessly with other tool.
What do you dislike most about this product?
The steep learning curve and complexity of configuration in Jira can be challenging for new users.
What recommendations would you give to someone considering this product?
Anyone Can go for it. Best tool for Issue tracking and Project management.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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