Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

82

Traceability

82

ALM Integration

82

Automation

81

Artifact Management

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Rahul M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

The Backbone of Agile Teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out because it’s really customizable. Unlike many other tools, Jira lets teams create and change workflows, issue types, and layouts to fit how they work. Whether you're managing a software project, marketing campaign, or customer support tasks, Jira can adapt to whatever your team needs. This level of customization gives teams more control over how they track and organize their work.

What is your favorite aspect of this product?

My favorite part of Jira is how it helps different teams work together. Whether it’s developers, project managers, or designers, everyone can track tasks, leave comments, and stay updated on what’s happening. It keeps all the communication in one place, so no one misses important updates, making it easier for us to collaborate and get things done faster.

What do you dislike most about this product?

Jira can sometimes be slow or not respond well, especially when handling big projects with lots of tasks, sub-tasks, and users. This can make it harder to quickly find or update important information, which can slow down the team's work. This issue is more noticeable for teams working on large or complex projects where speed and smooth workflow are important.

What recommendations would you give to someone considering this product?

If you’re new to Jira, I recommend starting with a small project or a simple setup before tackling bigger, more complex ones. Jira has a lot of features, which can be a bit overwhelming at first. So, it’s a good idea to learn the basics and get comfortable with them before diving into more advanced features. This way, you won’t feel lost and can make sure you set everything up correctly from the start.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anjali P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Awesome application for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides very unique view of your board where you can list down all the tasks and stories in tree structure. Users can be added in customised way to have quick access to their respective items. Assignment of the issues are easy. Security w.r.t. different board is awesome. Can be integrated with lots of other tools such as GitHub alm.

What is your favorite aspect of this product?

Integration with GitHub so that you can create a pull request. Users assignment. Reporting for different issues and types. Planning of the issues. Timing of the issues tracking.

What do you dislike most about this product?

Drag and drop could be better. Filters are difficult to apply for end users. JQLs are difficult to write not sure if proper trainings are available.

What recommendations would you give to someone considering this product?

Good to go application for work management, issue management. All the features are available with their respective reporting. Notifications are also good.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Rajdeep P.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Feature Rich Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its customizability, robust Agile features, and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility, allowing teams to customize workflows and processes to suit their specific needs while integrating seamlessly with other tool.

What do you dislike most about this product?

The steep learning curve and complexity of configuration in Jira can be challenging for new users.

What recommendations would you give to someone considering this product?

Anyone Can go for it. Best tool for Issue tracking and Project management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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