Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

82

Traceability

82

ALM Integration

82

Automation

81

Artifact Management

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Solution for effective project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is a project management tool that can be used both in the office and from the comfort of your home. It aids me in keeping track of all of my responsibilities and making sure they are all completed in time for the project's completion date. Custom fields may be added with ease and tickets can be linked together. A excellent way to indicate progress and churn is to display analytics on how tickets proceed from one step to another.

What is your favorite aspect of this product?

Jira is a powerful project management tool that works well in a mixed-mode workplace. It aids in teamwork and project management. Additionally, Jira interfaces easily with a wide variety of business productivity solutions such as Microsoft 365 and Google Workspace.

What do you dislike most about this product?

The markdown authoring is broken to a significant extent. They can be used in comments and while editing a ticket, however it appears as though a glitch prevents them from working when a new ticket is created. You may use them.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for project managers and development teams alike to generate tickets, track milestones and sprint progress, as well as communicate with each other in real time. My team's time is saved by using Jira, which streamlines the process of approving tasks and receiving feedback on them. Makes everyone on the same page, tracks progress, and improves communication in the workplace.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Aditya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient way to handle Projects

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is different in the context that it is designed flawlessly for software development teams. It has features that help us track and release software, such as sprints, releases, and Roadmaps. It also has a robust feature set that helps developers manage their work, such as creating issues, attaching files, and commenting on issues. Along with other functionality such as Analytics and Reporting, ALM Integration, Traceability, Artifact Management, Agile Work Management, Bug Tracking & Issue Management and Managed Artifact Repository, it really makes Jira a perfect choice for Application Management and Project Management.

What is your favorite aspect of this product?

The ability of Jira to integrate with other Atlassian products like Bitbucket and Confluence, which aids in exploiting its potential, is by far its most useful feature. The fact that It is incredibly user-friendly and allows me to customize dashboards gives me more flexibility in my workday. Issue tracking and sprint planning, which are unique features compared to other Agile work management tools, are additional feature I absolutely love about Jira.

What do you dislike most about this product?

The learning curve can be steep in Jira as there is a lot of functionality packed into the tool, and it can take some time to learn all of the different features and for new users, it can be difficult to understand. Another thing I have faced is that can be slow and resource-intensive which can be a major problem when we are working on large projects with many moving parts.

What recommendations would you give to someone considering this product?

Jira is packed with functionalities and is used by is used by organizations all over the world. It can be used for every industry size and is perfect for project management and application management, so if you are looking for a tool that helps you to manage tasks, Jira is the perfect choice.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A solid app for tracking customer issues

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I enjoy how adding photographs to documents while creating them seems so natural, how it integrates with Hip Chat and Slack, how it looks good on the outside and how it makes it possible for me to follow everything without hesitation. I also like how it tracks issues even when they are no longer assigned and how you can partition problems by the team that allows you to handle them asynchronously.

What is your favorite aspect of this product?

Amazing new features have been added to Jira Agile. Jira allows us to record practically all parts of a project, establish custom workflows, and validate numerous requirements and criteria prior to organizing issues, allocating work, and monitoring team activity. Creating boards to oversee and control capacity and planning is quite simple. There is a tonne of compatible plugins, and the feature list is extensive, so there is nothing you can't do.

What do you dislike most about this product?

In comparison to other tools, its learning curve is somewhat steep. However, once you become used to it, you stop caring because most businesses employ it because it is the industry norm. It depends on whether you host it on your own server or utilize the Atlassian cloud and whether it takes a long time to execute.

What recommendations would you give to someone considering this product?

Jira gave us the ability to create unique workflow plans for each of our products and the projects we work on, which helped keep the workflow on track, allowed us to manage production rates and uphold agreed-upon delivery dates, and improved our capacity to make the necessary adjustments to plans in light of the project's actual circumstances.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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