Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Agile Work Management

87

Workflow Management

86

Bug Tracking & Issue Mgmt

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Traceability

82

Artifact Management

82

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

84

Breadth of Features

84

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Khaled S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Jira is a great tool for team and project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

From a project management perspective, we use Jira to handle all aspects of our software product development. Jira's flexibility to be customized to meet our specific software development and management process has been a game-changer for me. This has been a great aid.

What is your favorite aspect of this product?

Because of Jira's flexibility, I still use it to manage integrated project teams, IT projects, and the helpdesk for my own company. It's convenient to be able to manage tasks and tickets for multiple projects and departments from a single location. Most important is entering your data, and this comes down to managing your teams, as well as setting expectations for the quality of your ticket information.

What do you dislike most about this product?

The downside of Jira's adaptability is that its settings are dispersed throughout the system, necessitating the use of the knowledge base to find out how to customize ticket fields, workflows, and automations, among other things. The basic Jira end user interface is not user pleasant and certain things may not make sense depending on the team using it such as a ticket being in a closed state, while the resolution state contains different "states" such as do, don't do which is more commonly used by software development teams. When setting up new projects in Jira, either for project managers, agile software development teams, or integrated proj

What recommendations would you give to someone considering this product?

I would highly recommend JIRA to teams who are working in Agile

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

ramiro b.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Intuitive Agile Software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is designed specifically for agile and Scrum project management. The software includes scrum boards and Kanban boards, allowing teams to visualize workflows and track task progress in real time. Managers can quickly determine which tasks are performing well and which are falling behind schedule. Agile sprints are supported by Jira.

What is your favorite aspect of this product?

My favorite feature of Jira is the ability to create different categories for team members. This is what I use when I send a task to our developer in India. I can send him a PDF guide, he can complete the work, and it will be routed to my queue for approval. It's so quick and easy, and it saves time and emailing because language barriers are no longer an issue.

What do you dislike most about this product?

nothing I think what we need to prove is right.

What recommendations would you give to someone considering this product?

I recommend it because it is a necessary application for teamwork, CIOs, and project management.

Pros

  • Performance Enhancing
  • Saves Time
  • Acts with Integrity
  • Client's Interest First

Frances B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Exceptional project management program.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Creating an environment where technology and the product team may work together to achieve a common goal. Creating an environment where technology and the product team may work together to achieve a common goal. Creating an environment where technology and the product team may work together to achieve a common goal. Creating a collaborative environment that allows the tech team to collaborate closely with the product team and achieve a common goal.

What is your favorite aspect of this product?

Checking out the timeline is one of my favorite things to do on this site. Filtering jobs is a really useful feature. We can also see the exact date of each comment, as well as the name of the commenter. Also, it's a breeze to generate a report. Having the option to start a new tab and start the task is also really useful. In addition to making things easier, attaching cards to each other makes it possible.

What do you dislike most about this product?

There is a lack of standardization in JIRA, as evidenced by the numerous options available. There are so many ways to identify or organize tickets that it's fantastic. What matters most is how a company organizes itself in the midst of these bells and whistles. As a result, there is a lot of overlap between organizations, but you are also learning a lot of new techniques and best practices.

What recommendations would you give to someone considering this product?

If you're a software product owner, I strongly recommend that you take use of this excellent project management tool. No question this platform is secure, since it supports a variety of security features, including private access keys, SSH certificates, and username/password access to git data. You should also try out the tool before purchasing a license by signing up for a trial or free account. In my opinion, once people start using this project management tool, they will only utilize Jira as an option.

Pros

  • Caring
  • Altruistic
  • Transparent
  • Includes Product Enhancements

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