Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Agile Work Management

87

Workflow Management

86

Bug Tracking & Issue Mgmt

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Traceability

82

Artifact Management

82

Automation

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

84

Breadth of Features

84

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Francisco G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Jira allows you to effectively manage the life

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

For newcomers, the basic level of accessibility is quite adaptable; tasks can be easily tracked for progress, and tagging users is extremely simple. Sprint planning becomes a piece of cake, as does adding and removing tasks. The Agile SDLC is accurately replicated. The search engine is fairly quick and returns all Jiras that are related to the searched keyword. It is used to keep track of all SDLC-related projects' activities and progress. It's a database of all the previous work we've done, as well as the fixes we've made. It is used as a goal checker and a planner, and it provides a reasonably accurate estimate based on sprint releases.

What is your favorite aspect of this product?

Within our organization, Jira is currently used as a project management tool. It was first used at the corporate level, and efforts were made to spread it to many other departments. It was an attempt to bring together various departments under a single reporting tool, making it easier for everyone to be on the same page. Jira is excellent for assigning tasks and holding resources accountable because you can attach or assign a resource to each task and have the resource receive notifications as well as a link that allows them to connect directly to it. Jira is ideal for detailing all tasks related to a specific project because it allows.

What do you dislike most about this product?

Jira is a project management tool that focuses on technology. For technical projects, it makes sense to include detailed tasks such as ordering hardware, installing hardware, configuring hardware, and so on. It is more difficult to use for more operationally oriented projects. For example, deploying technology across thousands of employees can take months and is difficult to break down into weekly tasks; therefore, fitting something like this into a Jira format is almost as difficult. Jira is difficult to implement across departments. Tech teams adjust/learn how to use Jira quickly, but giving access to others who may only need to check.

What recommendations would you give to someone considering this product?

Jira is ideal for tech projects, in my opinion, because it allows teams to be extremely detailed with their tasks, resources, and sprints. Jira is not well suited for operational projects or high-level reporting, in my opinion, because it is difficult to use for non-tech teams. We received excellent support for this tool because it was created by one of our own employees. He jumped right in, learned everything he could, and then proceeded to teach us everything he had learned. To be honest, we never needed to contact Jira support directly. To be honest, we might have discovered better ways to use the tool if there had been more training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anil K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Best Project and application lifecycle Management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is best project , time, app lifecycle management Tool, It has number of unique features which makes JIRA differ from others. - We can manage Project , Time and Health of project. - Sprint planning - Velocity and burndown chart

What is your favorite aspect of this product?

Jira has number features which i liked most, I am going to explaining few. - Project planning - Creating and managing sprint(Story creating, assigning,managing , tracking) - Tracking the time invested in sprint - Track and manage the status of project . - Bug tracking and assigning to respective person - Details backlog report with chart - Integration with other apps becomes easy like bitbucket, firebase - Analyze the project health and performance with the help of velocity and Burndown chart

What do you dislike most about this product?

Jira is doing great as project management tool. I don't have any dislike till now.

What recommendations would you give to someone considering this product?

For Jira i have some recommendation which i felt , - if we have install application in mobile app and someone change or update JIRA ticket, we missed the notification, - NOTIFICATION SHOULD NOT BE MISSED.

Pros

  • Reliable
  • Saves Time
  • Fair
  • Altruistic

Rishabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Top class product with ease of management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is a trusted product with high reliability. Great customer support team with best documentation and utilities. Highly customisable.

What is your favorite aspect of this product?

Very secure and easy to share and collaborate with team. Great graph and charts interaction for showing teams performance. Easy to train team. Great documentation and customer support. Highly customisable as per teams need, and very reliable in terms of usage.

What do you dislike most about this product?

Not the best product to use in slow network. There are better product in market for this aspect but they lag in security. Not very mobile friendly. A bit overpriced as there are many tools in market offering lower prices.

What recommendations would you give to someone considering this product?

Best product to use for a large scale industry and big teams. Should go for this product if you need great charts and graph for team performance.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

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