Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

85

Analytics and Reporting

83

Resource Planning

82

Traceability

82

ALM Integration

82

Automation

81

Artifact Management

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Frances B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Exceptional project management program.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Creating an environment where technology and the product team may work together to achieve a common goal. Creating an environment where technology and the product team may work together to achieve a common goal. Creating an environment where technology and the product team may work together to achieve a common goal. Creating a collaborative environment that allows the tech team to collaborate closely with the product team and achieve a common goal.

What is your favorite aspect of this product?

Checking out the timeline is one of my favorite things to do on this site. Filtering jobs is a really useful feature. We can also see the exact date of each comment, as well as the name of the commenter. Also, it's a breeze to generate a report. Having the option to start a new tab and start the task is also really useful. In addition to making things easier, attaching cards to each other makes it possible.

What do you dislike most about this product?

There is a lack of standardization in JIRA, as evidenced by the numerous options available. There are so many ways to identify or organize tickets that it's fantastic. What matters most is how a company organizes itself in the midst of these bells and whistles. As a result, there is a lot of overlap between organizations, but you are also learning a lot of new techniques and best practices.

What recommendations would you give to someone considering this product?

If you're a software product owner, I strongly recommend that you take use of this excellent project management tool. No question this platform is secure, since it supports a variety of security features, including private access keys, SSH certificates, and username/password access to git data. You should also try out the tool before purchasing a license by signing up for a trial or free account. In my opinion, once people start using this project management tool, they will only utilize Jira as an option.

Pros

  • Caring
  • Altruistic
  • Transparent
  • Includes Product Enhancements

Mario R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Leader but UI is confusing

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is realible, mostly all the tech giants are using JIRA

What is your favorite aspect of this product?

Tick Management

What do you dislike most about this product?

UI is confusing

What recommendations would you give to someone considering this product?

Go for the suite atlassian instead of just JIRA

Pros

  • Reliable
  • Unique Features
  • Performance Enhancing
  • Enables Productivity

Udit C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to Use as a business product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is one of the best tools I have seen for capturing the status of the projects. As working in It industry this is the tool I think everyone uses on the project to have the transparent status and pass on the work with simple assign to that person. The best I would say is the daily status with simple comments, filter, pointers, leadership board, assigning to someone and email goes automatic and capturing all the task in different sprints which gives more transparency to business rather than maintaining everything on excel then placed it somewhere on g-drive and track every day.

What is your favorite aspect of this product?

As this most used tool by me, as working as the project lead, I need to understand the overall status of the project. So simply I log in to Jira and check the status of how much is completed, Inprogress, or Not Started. Also, there is the graphical way and different filters which we can easily put and check based on different projects.

What do you dislike most about this product?

I would say no dislike for the tool as we use it we will get more familiar and easy on working it. Might people use and say it's difficult to understand but it's the same thing when we start working on something new we need to invest some time to understand. So Jira is the same and once you get familiar then it is just Wow.

What recommendations would you give to someone considering this product?

Yeah will definitely recommend to use this as its going to solve a lot of business challenges issue

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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