Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1029 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Chelsea N.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A top project management program.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The quality of Jiras integration with other development tools we use in the workplace, helps in improving the quality of our workflow. Therefore ensuring we are as efficient as possible.

What is your favorite aspect of this product?

The quality of insights which Jira provides during the cause of any project is just fantastic and helpful for every stakeholder. Having access to real-time data insights in the course of a project, enable us make quick decisions, driven by data.

What do you dislike most about this product?

Jira does come with a steep learning curve. Within my organisation, new entrants into the engineering department are made to undergo formal training to learn how to use Jira. Overall for me , Jira can be much more user friendly.

What recommendations would you give to someone considering this product?

Jira is one of the top agile-facing project management tools amongst software professionals, because of how organisations are able to tweak and customize it to fit into their internal needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dennis W.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Jira makes our projects easily manageable.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira Kanban boards. This is a crucial part of our product development framework. It basically helps us be as efficient as possible throughout the lifeline of a project, limit work in progress and ensure transparency across all stakeholders in a project.

What is your favorite aspect of this product?

A key component of Jira is communication. Jira ensures all stakeholders involved in a project, are able to maintain tight collaboration and communication, directed towards meeting common milestones, regardless of the individual location of every stakeholder.

What do you dislike most about this product?

Jira lacks a sense of standardisation . As an example, the way Jira was used at my previous workplace is different from how we use it in my current organisation. Thus, I basically had to learn a whole new set of best practices and methods at my current organisation.

What recommendations would you give to someone considering this product?

It is a reliable project management tool for managing agile projects, for teams who work asynchronously.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashlee B.

Role: C-Level
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use for an end user

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's more of a detailed product that elaborates the workflow and allows better communication between teams with stage updates that get emailed

What is your favorite aspect of this product?

The workflow process was my favorite, step by step is always a key helper

What do you dislike most about this product?

nothing at the time

What recommendations would you give to someone considering this product?

none at this time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Chelsea N.

A top project management program.

Likeliness to Recommend

Pros

Dennis W.

Jira makes our projects easily manageable.

Likeliness to Recommend

Pros

Ashlee B.

Easy to use for an end user

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support