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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Hierarchical Task Management

84

Reporting

84

Resource Management

83

Retainer Management

83

Time & Expense Tracking

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Ones the industry leader, now doesn't innovate

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Most popular too, pretty much everybody has had experience with it. A lot of features. Very configurable workflows and task properties, but also can be quite confusing to do it.

What is your favorite aspect of this product?

I can configure it, the way I want to. Mostly.

What do you dislike most about this product?

Recent "innovation" has been all around new UI/UX, and every iteration has been worse than the previous one, The tool needs to catch up to modern workflow and ALM tools.

What recommendations would you give to someone considering this product?

Good for enterprise projects, for smaller ones, probably one of the modern tools would be a better fit.

Pros

  • Security Protects
  • Trustworthy
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Inhibits Innovation

Martha P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Optimizes business management of projects and task

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

This platform has a set of complete tools that provides optimal features for planning, task and project management, to ensure compliance with the goals set. It facilitates the synchronization of the work teams with the proposed strategies, with well-defined roadmaps. It allows the teams to visualize data in real time to verify that everything planned is fully complied with. It makes it possible for teams to have better coordination and offers the opportunity to increase the productivity of the company.

What is your favorite aspect of this product?

Jira has an easy-to-use user interface and extensive tracking capabilities that allow you to successfully meet your goals. It offers real-time reports with data that help organize and verify the correct completion of tasks. Supports automatic prioritization of work, creating greater fluidity in tackling tasks. It has the option to view and manage obstacles quickly and in real time. It's easy to add particular tasks to each milestone and the time management features are great.

What do you dislike most about this product?

You need to have your own tool for direct messages between team members. You need to incorporate customization features.

What recommendations would you give to someone considering this product?

I recommend the implementation of Jira for its extensive ability to develop strategic, agile and dynamic planning, with the participation of team members.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

Jason F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very easy interface and responsive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and easy interface.

What is your favorite aspect of this product?

The sheets make work simple to see, make due, and follow up on in a significant way. You can relegate work rapidly, see improvement, and move stories from the overabundance to the dynamic run in a couple of snaps. It permits me, as a Project Manager, to rapidly and effectively see how the group is treating, work, and make dashboards to show project partners and the board how the project is going.

What do you dislike most about this product?

JIRA is exceptionally adjustable, however that is one of a handful of the disadvantages. You can construct it any way you need. Sorting out what that way is that turns out best for your group can consume most of the day. Formats would be useful. Same goes for dashboards. It would be extraordinary to see some best practice models from different associations on how dashboards can be arranged, so that groups can begin seeing their improvement and the worth of the work they're accomplishing all the more quickly.

What recommendations would you give to someone considering this product?

We love JIRA, and it's vital for the manner in which we work. Assuming you're overseeing programming in an Agile, or even a Dev-Ops climate. JIRA is the business standard on purpose. JIRA will work on your work process in manners you haven't envisioned and change the manner in which you work. Emphasize rapidly, and simply begin utilizing it. You'll before long discover what highlights work for yourself and how to put together your sheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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