
In Partnership With SelectHub

What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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In Partnership With SelectHub
Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Hierarchical Task Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews

Alan P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Essential but clunky and laborious at times.
Likeliness to Recommend
What differentiates Jira from other similar products?
It is the defacto and many other products integrate well, everyone knows it but it's very hard to customise and grapple with at times.
What is your favorite aspect of this product?
Everyone knows it and most people can work with it. It's simple enough for new users.
What do you dislike most about this product?
It's too hard to customise easily. Many good features are buried in plug-ins which can increase in price suddenly or disappear from the marketplace.
What recommendations would you give to someone considering this product?
Try Trello first and only move this if you have strong reporting requirements.
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Caring
Cons
- Slower Product Innovation
- Charges for Enhancements
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
John L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Streamlines project cycles
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira offers a high level of customization from the workflows all the way to the dashboards. It scales with your business and also offers robust security. It supports mobiles phones allowing work to be done remotely. The features and functions it offers support collaboration and communication across team members. It provides Scrum and Kanban methodologies that help in the management of complex projects. Also, the Jira search function is second to none it filters categories,status, and team members. In addition to this is the pricing that Jira offers that is cheaper compared to other tools we had considered.
What is your favorite aspect of this product?
Jira has proved to us to be the best project management tool that is easy to use. With Kanban and Scrum boards, it becomes easy to plan for big projects. Also with the to-do list, it is even much easier to keep track of each progress of team members. It has increased project visibility where team members can post, update and communicate with their team leaders via Scrum and Kanban boards. It is amazing how it integrates with a large number of applications which makes it an exceptional project management tool in the market. The workflow is highly customizable to enable personalization of workflows and ensuring no information is left out.
What do you dislike most about this product?
The reports cannot be reused and also the interface looks clunky.
What recommendations would you give to someone considering this product?
If you are looking for a project management tool that is easy to use and streamlines project cycles then Jira is the right tool for your case. It provides the best collaborative environment and offers a large number of integrations. It is very difficult to find a tool that can match up to Jira in terms of features and functionalities. I highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Adam L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
It is very flexible easy to learn and easy to use
Likeliness to Recommend
What differentiates Jira from other similar products?
It is very flexible. It is easy to use and easy to learn and can be set up on mobile, desktop or any other environment. Interface is fast and is a treat to use without any hassle with copy-pasting images, formatting stories and attachments as required. Its webbook with git enables the user to monitor all the commits provided with commit tags. It is a best choice for agile methodology. It provides easy commenting and tagging in a conversation. Its application is also customize able which can make it as simple as possible. It keeps record of the documents and enables the user to create tasks, sub tasks, epics and spikes.
What is your favorite aspect of this product?
It is used for team planning. It is highly flexible and can be configured for usage with wide variety of environment. The administration’s graphical user interface GUI can easily change Jira workflows, screens enable and issue types which maybe be suitable for any scenario.
What do you dislike most about this product?
Its user interface is confusing, and user may take time to get hand on it. It lacks with reports and charting facility. It has so many less mandatory fields in the GUI which is sometimes so overwhelming that the user gets lost.
What recommendations would you give to someone considering this product?
Jira is a great platform for project management. It keeps record of the documents and enables the user to create tasks, sub tasks, epics and spikes. I would recommend this amazing software to everyone.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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