Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1029 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ronald v.

Role: Consultant
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Fantastic product must have for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The size of possibilities within Jira is great. You can create linked tickets, create epic, create workflows for those tickets, all with their a very well thought out user system where some users can do different actions than others.

What is your favorite aspect of this product?

My favourite aspect is the way you can customize Jira. We work a lot with Jira Dashboards, which track a ticket based on various statuses. Per project, you can design this dashboard to have other statuses. This means that you can use Jira for almost all IT projects since you can create a dashboard that fits perfectly.

What do you dislike most about this product?

The creation of new tickets can be a bit cumbersome. This proces could be designed more intuitive through a series of pages instead of one page that is so large it is quite scary.

What recommendations would you give to someone considering this product?

I would 100% recommed Jira since it is the market leader. Jira can be implemented to be used with almost every IT project so it should also fit your project.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

PIYUSH A.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Evergreen product for task and project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

-The main difference is that in this product all modules/features like functions, products, support,task,management work reports, and more are available so no need to buy any other software hence we can say "All in one".

What is your favorite aspect of this product?

- we can easily customize the dashboard as per our convenient. - User friendly UI and easily communicate. - We can set priority tasks and estimate delivery dates . - Drag and drop feature is awesome. - excellent feature like bug raising, task management, workflow , create ticket for bug , work report ,project management.

What do you dislike most about this product?

- Honestly, they need to improve the performance to open the page as the page is taking more time to load.

What recommendations would you give to someone considering this product?

-I am highly recommendations to everyone to use this software once. - Best product for software sector.

Pros

Respectful
Client Friendly Policies
Fair
Over Delivered

Cons

Charges for Enhancements

Miguel H.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Jira excellent management service

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira offers a whole suite to carry out the development of your product, very easy to use and also with full interaction with the Atlassian suite

What is your favorite aspect of this product?

Ease of use is my favorite aspect of Jira

What do you dislike most about this product?

User authentication can be annoying at certain points

What recommendations would you give to someone considering this product?

I recommend anyone who needs to use Jira to evaluate the available licenses well because you can fall short on specs and features

Pros

Reliable
Enables Productivity
Efficient Service
Saves Time

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ronald v.

Fantastic product must have for project management

Likeliness to Recommend

Pros

PIYUSH A.

Evergreen product for task and project management.

Likeliness to Recommend

Pros

Cons

Miguel H.

Jira excellent management service

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support