Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1029 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Paul W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Integrates with Trello perfectly

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It doesn't seem to always request password resets every 90 days unlike most IT platforms

What is your favorite aspect of this product?

The seamless account integration with our trello workflow management system

What do you dislike most about this product?

Nothing from the end-user trello side

What recommendations would you give to someone considering this product?

As part of the trello account security features, if you're looking for a seamless integration that doesn't effect login or account flow - this is perfect

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Albert F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Jira enables teams to move work from anywhere.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

We consider Jira being the best project manager because it can be integrated with our existing tools, customize workflows to suit our teams, its functionality can be improved with add-ons and plugins, robust reporting system, and has a reliable bug tracking system. Also, it has great support and maintain system on behalf of users.

What is your favorite aspect of this product?

With a single view of dashboard that offers our teams one place for collaborating effectively and streamline our project workflow process without having to switch between applications. Also, the hierachal approach of organizing projects is the best feature so far. It has helped our project managers to assign tasks to teams and take the confusion out. They are able to set up strategies of achieving their goals, keeping teams on track and on top of their projects. It has eliminated our traditional way of handling projects and shifted to a more agile flow of managing projects, which has increased the flow of communication too.

What do you dislike most about this product?

With so many options of workflows systems to customize, new users have found the system complicated.

What recommendations would you give to someone considering this product?

I recommend Jira because with the tool you can work from anywhere, anytime from my device of my choice. I can track and manage projects even on the move. Jira gives full visibility of project status and gives Project Manager a chance to understand how projects are ongoing, which helps to bring all teams on the same page.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great for organization

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA has an extremely intuitive interface and did not take as much time to learn how to operate.

What is your favorite aspect of this product?

It makes large projects seem a lot less daunting. It helps you see where you are at and break everything down into tasks, it helps a lot.

What do you dislike most about this product?

JIRA has a lot of great options for color coding that helps you to visualize your progress on projects.

What recommendations would you give to someone considering this product?

I would recommend spending the time to set it up just how you want it in the first place as once you are more established in the process, it is a lot harder to re-organize everything.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Paul W.

Integrates with Trello perfectly

Likeliness to Recommend

Pros

Albert F.

Jira enables teams to move work from anywhere.

Likeliness to Recommend

Pros

Jonathan T.

Great for organization

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support