Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1029 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Parul B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent Delivery Management Product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is an excellent product for any organization that needs a platform to track the progress of the delivery committed and planned in future. It provides wide range of features to plan, execute, deliver and retrospect things to ensure an effective management of activities during the overall software delivery. Some of the important capabilities include - - Creating Kanban / Scrum board - Documenting requirements - Prioritizing the requirements - Estimating the work - Assigning work to the team - tracking the progress - create sprints to execute the planned work in timeboxed fashion

What is your favorite aspect of this product?

JIRA provides excellent set of reporting widgets to reflect the work done in an effective manner. For example - Average Age Chart, JIRA Road Map, Burndown & Burnup chart, Velocity chart, pie chart etc.

What do you dislike most about this product?

The performance of JIRA is far better on Chrome browser as compared to Internet Explorer. This creates inconvenience to staff members in an organization where Internet Explorer is the only permissible browser used.

What recommendations would you give to someone considering this product?

Overall, JIRA is a very promising platform to track the overall software delivery in an effective manner where each individual/stakeholder involved in the project can get a crystal clear view of the activities going on at any point of time. JIRA also provides a free look up time to understand the features in JIRA and get used to it before buying an actual product license.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Chris I.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use, but a bit pricey

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Amount of integrations and size, Jira is the industry leader.

What is your favorite aspect of this product?

It always works

What do you dislike most about this product?

It can be overly complicated

What recommendations would you give to someone considering this product?

Look for alternative cheaper options first.

Pros

Reliable
Efficient Service
Trustworthy
Continually Improving Product

Cons

Inhibits Innovation
Less Effective Service
Less Inspiring

Ramya N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A project management assistant

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira helps create tasks and plan the work accordingly for teams to achieve the requirements set by the product owners. It helps to track resources and also gain insights into how the work is being handled in each sprint

What is your favorite aspect of this product?

Jira provides the option to generate reports for each sprint to identify parameters such as velocity or burn down rate and use it to improvise efficiency in the future

What do you dislike most about this product?

The mobile version lacks most of the core features and is better suited only to check the status of the tickets

What recommendations would you give to someone considering this product?

A great tool for project management and to monitor & drive the overall efficiency of the team

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Parul B.

Excellent Delivery Management Product

Likeliness to Recommend

Pros

Chris I.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Ramya N.

A project management assistant

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support