ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

62 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 89

List Tasks

Task Assignment

Task Status

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Drag and Drop Prioritization

Task Categorization

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.3

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ClickUp Reviews

Shaden H.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Supports real workflow tracking

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp provides organized spaces that automatically collect tasks entered by team members. The excellent organization of these tasks makes it very easy to understand the relationships between them.

What is your favorite aspect of this product?

I like ClickUp for its ease of use. It makes entering or updating tasks that we share a great deal easier. I like the ease of viewing all tasks on the same page, and I like how it appears as a complete and expressive timeline that shows the current status and closing date. I like the ease of requesting updates from colleagues and the ease of setting up dashboards.

What do you dislike most about this product?

Mistakes with ClickUp are caused by human error. The entire team must be on a similar level of knowledge to ensure quality input.

What recommendations would you give to someone considering this product?

ClickUp is very useful for any team to ensure effective follow-up that increases the likelihood of closing tasks before the proposed dates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amiya S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Highly customizable, but a steep learning curve.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

It's flexible for different teams, scales easily as your business grows, and offers more features for free or at a lower cost than many competitors.

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its high level of customization. You can tailor everything from task views to workflows, making it adaptable to any team's specific needs and work style.

What do you dislike most about this product?

Too many features. It can take time to fully understand and navigate the platform efficiently.

What recommendations would you give to someone considering this product?

Try the free version to see if it fits your team’s needs before committing to a paid plan.

Pros

Reliable
Enables Productivity
Helps Innovate
Includes Product Enhancements

Cons

Commodity Features

Gal O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great integration for planning and tracking

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp is easy to set up. It provides many channels to ensure continuous collaboration in planning and tracking tasks.

What is your favorite aspect of this product?

I like that ClickUp is equipped with everything to support the work team. With it, creating a new task and linking it to the main menu is very easy. I liked that I can create an unlimited number of tasks and assign them to team members to follow up on, write updates and collect attachments easily.

What do you dislike most about this product?

ClickUp provides a simple user interface that makes navigating between sections, accessing reports and filling out forms very easy.

What recommendations would you give to someone considering this product?

ClickUp keeps the team on the same level of knowledge about all the project developments, and this ensures continued support and proper guidance until the end of the project.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Task Categorization Ability to categorize tasks

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Shaden H.

Supports real workflow tracking

Likeliness to Recommend

Pros

Amiya S.

Highly customizable, but a steep learning curve.

Likeliness to Recommend

Pros

Cons

Gal O.

Great integration for planning and tracking

Likeliness to Recommend

Pros

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Feature Ratings

List Tasks

Task Assignment

Task Status

Task Prioritization

Due Dates

Add Attachments

Task Reporting

Drag and Drop Prioritization

Task Categorization

Add Notes

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training