ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

9.1 /10

CX Score

9.5 /10

110 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Product Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

2 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

1% Neutral

97% Positive

Pros

Fair
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Workflow Management

Feature Management

Social Collaboration

Product Management

Release Planning

Backlog Management

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.3

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Aleksandra Z.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

It can be a good fit for smaller organizations.

Likeliness to Recommend

5 /10

What differentiates ClickUp from other similar products?

Adding a new module with chat and instant communication.

What is your favorite aspect of this product?

The number of available features.

What do you dislike most about this product?

Unreadable UI, too many different lists and icons, it's difficult to organize the view properly.

What recommendations would you give to someone considering this product?

It could be good for smaller organizations that don't have a large number of projects and interdependent tasks.

Pros

Continually Improving Product
Respectful
Reliable
Performance Enhancing

Cons

Commodity Features
Less Productive
Less Efficient Service

Paul E.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

It's one of best product for product management

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

I love the features it has for task management

What is your favorite aspect of this product?

The way the task are arranged and managed

What do you dislike most about this product?

Nothing to be disliked about the app currently

What recommendations would you give to someone considering this product?

Go for it. It's simple to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anne K.

Role: Industry Specific Role
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Beautiful product management tool!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

I love that it is easy to use, Unlike other tools, I didn't have to start looking at tutorial videos on Youtube to learn.

What is your favorite aspect of this product?

I love that I can record Voice Notes to the engineers to explain what I need to do and they can come back to it.

What do you dislike most about this product?

It's not so simple anymore unlike before. There are a lot of features, lol.

What recommendations would you give to someone considering this product?

Take it one step at a time, don't skip the on-screen tutorials.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

90 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Product Management Includes product code, category, and description.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Aleksandra Z.

It can be a good fit for smaller organizations.

Likeliness to Recommend

Pros

Cons

Paul E.

It's one of best product for product management

Likeliness to Recommend

Pros

Anne K.

Beautiful product management tool!

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Management

Feature Management

Social Collaboration

Product Management

Release Planning

Backlog Management

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

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