ClickUp Customer Reviews 2025 | Task Management

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ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

89 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Fair

Feature Ratings

Average 90

Task Assignment

List Tasks

Task Status

Task Prioritization

Due Dates

Add Attachments

Task Categorization

Task Reporting

Calendar View

Add Notes

Automated Workflow

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.8

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.6

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Paweł M.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A powerhouse.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

It is more complex than most products out there, and we didn't believe in their promise at first, but when it clicked, it did with a blast!

What is your favorite aspect of this product?

Many functional features.

What do you dislike most about this product?

It has a steep learning curve.

What recommendations would you give to someone considering this product?

Prepare yourself for a steep learning curve that is ultimately worth it!

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Continually Improving Product

Cons

Less Efficient Service
Wastes Time

Mai S.

Role: Operations
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A complete workflow support center

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp is organized in a way that allows any team to ensure consistent prioritization and fair distribution of workload. It brings everything together in one place, helping teams get everything they need to ensure a smooth workflow with ease.

What is your favorite aspect of this product?

I like ClickUp’s scheduling capabilities, where when a task is added to the list, the closing dates are monitored and tracked by ClickUp, and this helps us enhance our efforts to complete the task on time so that other tasks are not affected. I like that ClickUp keeps communication channels open, so we can ensure that updates are delivered immediately in all circumstances. I like the ease of setting up and filling out forms, the reports and dashboards are great and allow us to view all the details and statistics efficiently.

What do you dislike most about this product?

There is nothing I don’t like about ClickUp, it turns regular to-do lists into a hub for collecting information and updates, and allows us to merge them and form a comprehensive documentation and follow-up base.

What recommendations would you give to someone considering this product?

ClickUp keeps all tasks tracked, and documentation with it keeps the database updated constantly. With it, accurate information is quickly accessed, and the always open communication channels keep everything under control at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nina S.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Good Product, Difficult to Implement

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

The task management features stand out against their competitors. This has allowed us to not only house our project management within Clickup, but also our training checklists, documents, etc. It's a great tool for our new hires.

What is your favorite aspect of this product?

Creating clear onboarding checklists with due dates, assignees, and links is easy. It also is easy for the end user to manage the status of each checklist item.

What do you dislike most about this product?

It is difficult to implement companywide. There are so many capabilities and features, it is overwhelming and too much of a learning curve for some of our employees. There has been some resistance to using it within certain areas of our business. This is a challenge we are constantly having to assess and finding unique solutions for.

What recommendations would you give to someone considering this product?

Ensure you have a strong change management plan in place before implementation.

Pros

Performance Enhancing
Enables Productivity
Reliable
Security Protects

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

ClickUp Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Due Dates Ability to track due dates of tasks

Add Attachments Ability to add attachments for tasks

Task Categorization Ability to categorize tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Calendar View See tasks by due date in calendar view or Gantt view

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Paweł M.

A powerhouse.

Likeliness to Recommend

Pros

Cons

Mai S.

A complete workflow support center

Likeliness to Recommend

Pros

Nina S.

Good Product, Difficult to Implement

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Due Dates

Add Attachments

Task Categorization

Task Reporting

Calendar View

Add Notes

Automated Workflow

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training