ClickUp Customer Reviews 2025 | Product Management

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ClickUp

Composite Score

9.1 /10

CX Score

9.4 /10

119 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Product Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

2 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

1% Neutral

97% Positive

Pros

Fair
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Workflow Management

Social Collaboration

Feature Management

Product Management

Release Planning

Backlog Management

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.0

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.8

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.6

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Shannon G.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

A unified platform for product success

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

Being an all-in-one product management tool, supporting features like road mapping, requirements, sprints, tasks, docs, whiteboards, a dashboard, chat, etc. make it a unique one on its own. Also, it reduces context switching and centralizes workflows, plus offering strong integration capabilities over thousands of tools.

What is your favorite aspect of this product?

I love how ClickUp consolidates many tools, such as task management, chats, docs, time tracking, and road mapping, into one unified platform. All these make it versatile, reducing the involvement of multiple external sources. Especially the AI assistant for automation tasks, generating docs, and summarizing feedback is a valuable and helpful addition. It integrates Docs and Whiteboard, linked directly to tasks, enabling smooth collaboration and documentation. I love the way I can make customizations in the dashboard for my ease and create automations efficiently.

What do you dislike most about this product?

There’s nothing much to dislike about it. All services are excellent, and I even appreciate this tool for providing such fantastic performance.

What recommendations would you give to someone considering this product?

ClickUp offers deep and advanced customization, but it's best to start with simple functionality. As in defining a clear folder, list, and hierarchy structure based on your workflow. It is surely feature-rich, but invest time in training to use it effectively.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Robin W.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Absolutely love it. The best out there

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

The wide variety of features available

What is your favorite aspect of this product?

The management tools

What do you dislike most about this product?

Not easy to upload images to docs or atleast not very user friendly to do so

What recommendations would you give to someone considering this product?

100% worth it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammad L.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Features are Disappointing!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

I did not find any practical difference or set of unique features that only clickup provides. Its like any other project management tool and may even lack in some functionalities like it does not provide PLM support.

What is your favorite aspect of this product?

Its mostly free for a small team, with some locked features in the free version but nothing that is super important.

What do you dislike most about this product?

Lack of features and usability. It isn't the most intuitive to use software.

What recommendations would you give to someone considering this product?

I would reccomend to try the free version and do try other products as well before finalizing on it,

Pros

Continually Improving Product
Inspires Innovation
Includes Product Enhancements
Security Protects

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

ClickUp Ratings

90 Likeliness to Recommend

98 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Product Management Includes product code, category, and description.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Shannon G.

A unified platform for product success

Likeliness to Recommend

Pros

Robin W.

Absolutely love it. The best out there

Likeliness to Recommend

Pros

Muhammad L.

Features are Disappointing!

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Management

Social Collaboration

Feature Management

Product Management

Release Planning

Backlog Management

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support