ClickUp Customer Reviews 2025 | AI Content Creation and Optimization

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ClickUp

Composite Score

8.6 /10

CX Score

8.9 /10

21 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Feature Ratings

Average 87

Data Analysis

Grammar and Spellcheck

Artificial Intelligence and Natural Language Processing

Content Editor

Text-To-Image

Content Summarization

Social Media Integration

Customization

Translation

Image and Video Generation

Search Engine Optimization

Vendor Capability Ratings

Average 87

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Product Management

Score 9.1

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Task Management

Score 9.0

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.8

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ClickUp Reviews

Greg F.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

ClickUp has transformed how our team collaborates

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

The breadth of features and integration with AI intelligence

What is your favorite aspect of this product?

Clickup Brain

What do you dislike most about this product?

Long learning curve

What recommendations would you give to someone considering this product?

Use ZenPilot to help set it up and train on how to use it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Jun 2025

ClickUp: great product & Customer service

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Allen C.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

From Words to Workflows

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

ClickUp sets itself apart with its comprehensive platform that brings together task management, time tracking, documentation, and team collaboration tools. One of its most impressive features is its extensive customization options, which include various views such as List, Board, Gantt, and Calendar, as well as adaptable statuses and workflows designed for any team. The platform is also very cost-effective, providing robust functionality even in its free plan, making it perfect for individuals and small teams.

What is your favorite aspect of this product?

One of the standout features of ClickUp is its remarkable versatility and customization options. The platform provides a wide range of features, including multiple task views (List, Board, Gantt, Calendar), customizable workflows, and integrations with various tools, enabling teams to adapt their experience to fit specific needs. Tools for goal tracking, time management, and automation help streamline complex projects, while the documentation and real-time collaboration features promote effective teamwork.

What do you dislike most about this product?

Prices can sometimes feel a bit steep. The integrations work fine, but I found myself going back and forth through the documentation when I tried using Clickup and Slack, which should have been straightforward. It would be more useful to create tickets from regular messages instead of only messages within a thread, which isn't possible. The Gantt chart barely functions, and the schedules don’t even roll up to parent tasks, so the basic features are either missing or very limited, making rescheduling a challenge. It's important to look at how MS Project manages scheduling, user access, and licensing if you want to stay competitive.

What recommendations would you give to someone considering this product?

If you're thinking about using ClickUp, it's a good idea to start with the free plan to get a feel for its wide range of features, such as task management, various views, and integrations. You can tailor workflows to match your team's needs and try out different views like List, Board, Gantt, and Calendar to see which one you prefer. Take advantage of ClickUp’s templates to save time, and connect it with tools like Slack or Google Drive for smoother collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Translation Supports automatic translate to multiple languages.

Image and Video Generation Create images or videos based on textual input, or enhance existing media content with AI-generated elements.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Product Management

Task Management

Project Management - Enterprise

Objectives and Key Results

ClickUp Reviews

Greg F.

ClickUp has transformed how our team collaborates

Likeliness to Recommend

Pros

ClickUp: great product & Customer service

Likeliness to Recommend

Pros

Allen C.

From Words to Workflows

Likeliness to Recommend

Pros

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Feature Ratings

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