What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Enterprise category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

4% Negative
1% Neutral
95% Positive

Pros

  • Generous Negotitation
  • Transparent
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Lead Management

86

Collaboration

85

Sales Management

85

Account and Contact Management

84

Activity and Workflow Management

84

Marketing Management

83

Customer Service Management

83

Telephony and Call Center Management

81

Analytics and Reporting

81

Quote Contract and Proposal

79

Mobile

76

Vendor Capability Ratings

Average 81

Business Value Created

87

Usability and Intuitiveness

85

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Implementation

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Breadth of Features

79

Quality of Features

79

Ease of Data Integration

79

Ease of Customization

78

HubSpot Sales Hub Reviews

Su-Wei Y.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Merge all your customer services data in one place

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot provides excellent customer service and a contact database with E-mailing and mobile user support options. The ticket creation option and User Experience channels provide the maximum connection with customers for queries and suggestions. Other main features include Visitor Identification and tracking, User Roles and Team Management, Intelligent Conversion tools for better sales.

What is your favorite aspect of this product?

The tool provides a lot of features in a single platform with the very high cost of premium features plans, which is only available for a large business to afford. The support team is very slow they should be quick to respond and resolute as much of the activity is stopped due to any system error.

What do you dislike most about this product?

Social Media Integration is very poor and does not keep up with the updates coming from those platforms. The basics of the tool require proper learning and understanding of the platform.

What recommendations would you give to someone considering this product?

The tool provides a free plan for CRM, paid plans are also economical. Customer feedback service and ticketing options are very healthy to connect with customers. Conversion Intelligence is also available. Snippets and templates are available.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Jose R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It enables you to track and organize your sales

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

I can monitor my workflow and allocate work to myself and my teammates. I can combine this with my inbox via a Browser extension, eliminating the need to hold track of items individually. It also includes an app that allows me to deal with things using my smartphone.

What is your favorite aspect of this product?

Monitoring workflow and follow-up has become a breeze. It was tough for me to keep records of how to work through with someone. Hubspot has relieved me of such a burden, allowing me to concentrate on my closings. I can keep records of stuff using the Hubspot application on my smartphone.

What do you dislike most about this product?

When I conduct a marketing operation and receive responses, I am unable to view their responses inside the contact's log. Furthermore, even though the domain is allocated to one salesman, it is sometimes transferred to others when an incoming call rolls in.

What recommendations would you give to someone considering this product?

When you begin to use the tool frequently, your life gets easier, and that you are free to concentrate mostly on closing business rather than being bogged down in procedures.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time

vivek n.

  • Role: Vendor Management
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product for sales team

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Easy to use, Mobile app support for sales team for one the go update.

What is your favorite aspect of this product?

Easy and minimalistic UI, mobile app for on the go update on sale steam and deals.

What do you dislike most about this product?

Nothing. It is fulfilling all our requirements.

What recommendations would you give to someone considering this product?

It is a must-have product of any sales team that is dealing with big clients as well as small ones.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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