What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
8% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Lead Management

86

Collaboration

85

Sales Management

85

Account and Contact Management

84

Activity and Workflow Management

84

Marketing Management

82

Customer Service Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

76

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

83

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

82

Business Value Created

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

HubSpot Sales Hub Reviews

Dalyn F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Indispensable platform for the sales department

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

It's the most excellent tool for me to coordinate the marketing, sales, and product teams. The platform's operation is significantly more user-friendly than the tools for analytics and reporting. Chat and email management in one location and the option to move between the two types of communication in the inbox is easy for me.

What is your favorite aspect of this product?

My favorite feature of Hubspot is that it offers a unified platform for all of the firm's B2B-related operations. Streamlining and integrating the workflow and tracking the return on investment of my effort is beneficial. The academy has also provided me with a solid foundation of knowledge. Because of my use of Hubspot, my marketing and product teams are better able to collaborate.

What do you dislike most about this product?

One thing we don't like about my company is how limiting the user interface is for customers to see their issues and chats. Getting the data, I need from reporting is a challenge for me. My understanding is that they are still in testing and development, so expect things to become better.

What recommendations would you give to someone considering this product?

Regarding customer service, HubSpot is a terrific all-in-one solution that you can utilize for anything. Communicate openly about your issues and concerns. The academy is fantastic; it provides a wealth of helpful information. I like that the staff doesn't attempt to rip us off by proposing services we don't need but instead strives to assist us in finding the best solution.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Florian P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Good CRM platform for SMEs

Likeliness to Recommend

7 /10

What differentiates HubSpot Sales Hub from other similar products?

It's a great CRM for those looking to get started with structures pipeline management

What is your favorite aspect of this product?

The ease of use and setting it up. Their support is top-notch!

What do you dislike most about this product?

Reporting capabilities are lackluster

What recommendations would you give to someone considering this product?

Start with the free trial and see if it's a good fit for you

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Less Transparent

Marta G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Easy to use

What is your favorite aspect of this product?

Easy for start in CRM

What do you dislike most about this product?

There aren't

What recommendations would you give to someone considering this product?

Try it with free acounts before purchasing a payment plan

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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