HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot Sales Hub Logo Award Winner Product Badge
HubSpot

HubSpot Sales Hub

Composite Score
8.7 /10
CX Score
8.8 /10

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
9% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Fair

Feature Ratings

Average 84

Lead Management

87

Collaboration

85

Account and Contact Management

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

83

Customer Service Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

75

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of Implementation

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Business Value Created

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Carmine P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Great product, gets the job done.

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

Great customer support

What is your favorite aspect of this product?

Ease of functionality

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

Definitely try it out!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mindy R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Strong functionality despite its low cost

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot is differentiated because it offers a broad range of functions--with low/no cost for the user. Also, HubSpot does a nice job of offering free videos to help one learn how to use the software to its fullest extent.

What is your favorite aspect of this product?

Low/no cost to utilize it.

What do you dislike most about this product?

There is nothing to dislike.

What recommendations would you give to someone considering this product?

Definitely give HubSpot a look. You could pay a lot for a competitor that may or may not offer any additional functionality--or use HubSpot as a low/no cost option that provides virtually all of the contact management capabilities that a business needs.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Bikash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

CRM tool that has almost everything

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot CRM has the capability to manage sales, marketing, and even support customers all through its single platform.

What is your favorite aspect of this product?

The favorite aspect of this product is that it offers a basic plan for free and it consists of all the required features for CRM such as sales, marketing, and customer support.

What do you dislike most about this product?

Since all the data are stored on a cloud while using this CRM, I doubt about detail level security and the changes of data breaching is always existing.

What recommendations would you give to someone considering this product?

HubSpot CRM is a wonderful tool for startups with a free plan to get started and of course for those who want to manage sales, marketing, and support all through a single platform.

Pros

  • Enables Productivity
  • Efficient Service
  • Caring
  • Appreciates Incumbent Status

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